Emergency Department Patient Access Associate I

Inova Health System; Fairfax, Northern (VA, KY); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Committed to Team Member Health

Retirement: company match up to 5%

Tuition and Student Loan Assistance

Mental Health Support

Work/Life Balance

Job summary

Inova Fairfax Hospital Emergency Department is seeking a Patient Access Associate 1 to join our team in Virginia. This full-time role runs Monday–Friday, 11:00 AM–9:30 PM with rotating weekends. The position emphasizes patient communication, benefits explanation, and accurate data collection in a fast-paced environment.

We value teamwork and dedication to patient experience. Inova offers comprehensive benefits, education assistance, and wellness programs to our team members.

Qualifications

• Experience in customer service or healthcare setting preferred.
• Strong communication and interpersonal skills.
• Ability to adapt to changing priorities and work with a multidisciplinary team.

Responsibilities

• Handle patient information accurately and efficiently.
• Explain insurance benefits and patient liability.
• Coordinate with departments to assist patients and visitors.
• Educate patients on completing applications for alternative funding.
• Communicate scheduling changes to patients and staff.

Skills

Customer service

Communication skills

Teamwork

Adaptability

English proficiency

Education

High School Diploma or GED

Job description

Inova Fairfax Hospital Emergency Department is seeking a Patient Access Associate 1 to join our team in Virginia. This full-time role runs Monday–Friday, 11:00 AM–9:30 PM with rotating weekends. The position emphasizes patient communication, benefits explanation, and accurate data collection in a fast-paced environment.

We value teamwork and dedication to patient experience. Inova offers comprehensive benefits, education assistance, and wellness programs to our team members.