Emergency Department Nurse Manager: Lead Fast-Paced Care

NeighborHealth; Boston (MA); On-site; USD 135,000 - 176,000; Full time

Job summary

NeighborHealth in Boston is seeking an experienced Nurse Manager to lead Emergency Department nursing operations, ensuring a compliant, safe, and patient-centered environment. You will partner with the Administrative Director and interdisciplinary teams to drive quality, safety, and patient experience.

This role requires a Massachusetts RN license, BSN (MSN preferred), 5+ years of RN experience with leadership, and expertise in regulatory readiness, OSHA, Joint Commission, CMS, HIPAA, and ED

Qualifications

• Current, unrestricted Massachusetts Registered Nurse license, ACLS, PALS, and BLS certifications.
• Bachelor of Science in Nursing required; master’s degree in nursing, healthcare administration, or a related field preferred.
• At least five years of RN experience, including two to three years of nursing leadership or supervisory experience and relevant experience in emergency nursing, acute care, high‑acuity care, or a comparable clinical setting.
• Experience managing clinical workflows, patient flow, medication‑related processes, nursing documentation, quality‑improvement initiatives, patient‑safety events, and regulatory or survey readiness.
• Working knowledge of Joint Commission, Massachusetts Department of Public Health requirements, Massachusetts nursing regulations, CMS requirements, OSHA/EOC standards, Safety/Infection Control requirements, HIPAA, and applicable Emergency Department regulatory and licensure requirements.
• Proficiency with Epic or another electronic health record and the ability to use clinical and performance data to identify trends and guide improvement.

Responsibilities

• In partnership with the Administrative Director will ensure ED nursing operations comply with applicable regulatory and organizational requirements, including Joint Commission, OSHA/EOC, CMS, Safety/Infection Control, DPH licensure requirements, professional nursing standards, and NeighborHealth policies.
• Collaborate closely with the ED Administrative Director, medical, nursing, operational, and interdisciplinary leadership to support quality, safety, patient experience, departmental goals, and effective Emergency Department operations.
• Partner with the ED Administrative Director to provide biweekly education and training to ED staff, supporting clinical competency, practice updates, regulatory readiness, and staff development.
• Collaborate with the IT Department on a weekly basis to identify, update, and resolve IT issues affecting ED operations and documentation; support system updates, workflow changes, and electronic updates within the ED; communicate IT updates and serve as a liaison between ED staff and IT.
• In the absence of the ED Administrative Director, assume the Director’s roles and responsibilities to ensure continuity of Emergency Department leadership and operations.

Skills

Nursing leadership

Regulatory compliance

Communication

Team collaboration

Education

BSN required

MSN or healthcare admin preferred

Tools

Epic EMR

Job description

NeighborHealth in Boston is seeking an experienced Nurse Manager to lead Emergency Department nursing operations, ensuring a compliant, safe, and patient-centered environment. You will partner with the Administrative Director and interdisciplinary teams to drive quality, safety, and patient experience.

This role requires a Massachusetts RN license, BSN (MSN preferred), 5+ years of RN experience with leadership, and expertise in regulatory readiness, OSHA, Joint Commission, CMS, HIPAA, and ED