Emergency Department Clerical

Kaiser Permanente; Fontana (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Kaiser Permanente in Fontana, California seeks an Emergency Department Clerical to register patients, answer phones, and manage department records. The role includes greeting visitors, routing information, maintaining logs, and handling charts and reports; you will also verify patient demographics and prepare identification bands while upholding service standards.

This full-time position requires prior receptionist experience in a medical setting, proficient computer use, and strong customer

Qualifications

• Previous receptionist experience in a medical care setting, preferably an acute care hospital.
• Typing 20 wpm and competent computer use.
• Strong customer service skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Receives and directs visitors, patients, staff and others.
• Answers inquiries about organization, facilities and services.
• Maintains the Emergency Department log and patient records in the KPHC system.
• Verifies demographics and assigns patient identification bands promptly.
• Routes calls and messages, provides general information, and assists with transportation requests.

Skills

Receptionist experience

Typing 20 wpm

Customer service

Communication skills

Job description

Job Summary:

Registers patients, answers telephones, maintains department records & directs visitors.

Essential Responsibilities:

This description is for recruitment posting purposes only. It has not received full HR review and approval.

• Receives & directs visitors, patients, staff personnel & others
• Answers inquiries to include those concerning general organization, facilities & services
• Refers to others for further information or assistance as appropriate
• Determines members & non-members identity & eligibility & assessing need for interpreter/Language Barriers
• Will document, in KPHC, the need or not for Interpreter
• Provides telephone reception by routing information & messages to other individuals & follows through providing general information
• Answers telephone stating the department & their name
• Maintains the Emergency Department log
• Is responsible for properly identifying the patient, verifying Demographics & placing a identification arm band on the patient as soon as possible after the patients arrival
• The bands should be placed on the arm unless injury to the arms is present; then it should be placed on the lower extremity
• Ask before entering a closed curtained area; introduction of self to the patient
• Is responsible for maintaining the communication board w/ the patients name, date, time & complaint
• Prepares, processes & routes a variety of forms
• Prepares, processes & routes a variety of reports & distributes copies of documents as required
• Performs other duties such as mailing, calling for patient transportation & ordering operational supplies as assigned
• Promotes, ensures & improves customer service by demonstrating skills which are consistent w/ the organizations philosophy of providing extraordinary customer relations & quality service
• Prepares, maintains a variety of statistical reports for Departmental/Regional reports & distributes copies as required
• Operates office machines such as the card making machine, computer, Xerox machine as required
• Calls for repairs as needed
• Requests paper charts, if needed & distributes appropriately
• Enters anticipated Ambulance arrivals into the Reddinet Computer
• Completes patient records in the computer on the KP Health Connect system & distributes any paper records as needed appropriately
• Notifies departments appropriate for the task (admitting, repairs, dietary, radiology, etc.) & completes any requisitions as needed
• Utilizes Easynet computer process
• Empties the Pneumatic tube as necessary (from lab or chart room) & distributes appropriately
• Is responsible for maintaining & keeping their work area clean & stocked as needed
• Utilizes Regional Consistent Messaging when making contact w/ patients, visitors & during telephone encounters

Basic Qualifications:

Experience

• Previous receptionist experience in a medical care setting, preferably an acute care hospital
• Experienced Computer user, knowledge of multiple computer programs
• Typing 20 wpm
• Excellent Customer Service Skills
• Excellent Communication Skills

Education

• N/A

License, Certification, Registration

• N/A

Additional Requirements

• N/A

Preferred Qualifications

• N/A

Notes:

• Schedule to include all shifts, rotating weekends, holidays, and floating within the established seniority section.

COMPANY: KAISER

TITLE: Emergency Department Clerical

LOCATION: Fontana, California

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.