Emergency Department Clerical

Kaiser Permanente; Fontana (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Kaiser Permanente in Fontana, CA is seeking a receptionist to greet visitors, answer calls, route messages, and maintain department records within a fast-paced medical setting. You will verify patient identity, assist with interpreter needs, manage logs, and support operations while delivering extraordinary customer service and accurate information.

Schedule includes weekends and holidays; the role requires attention to detail, strong communication, and ability to handle multiple computer

Qualifications

• Previous receptionist experience in a medical care setting, preferably an acute care hospital.
• Experienced computer user, knowledge of multiple computer programs.
• Typing 20 wpm
• Excellent Customer Service Skills
• Excellent Communication Skills

Responsibilities

• Receives & directs visitors, patients, staff personnel & others.
• Answers inquiries to include those concerning general organization, facilities & services.
• Refers to others for further information or assistance as appropriate.
• Determines members & non-members identity & eligibility & assessing need for interpreter/Language Barriers.
• Will document, in KP Health Connect, the need or not for Interpreter.
• Provides telephone reception by routing information & messages to other individuals & follows through providing general information.
• Answers telephone stating the department & their name.
• Maintains the Emergency Department log.
• Identifies patient, verifies demographics & places an identification arm band on arrival.
• Documents needed on charts and distributes appropriately.
• Maintains communication board with patient name, date, time & complaint.
• Prepares, processes & routes forms and reports.
• Performs duties like mailing, calling for patient transportation & ordering supplies.
• Promotes customer service in line with organization’s philosophy of providing extraordinary customer relations.
• Prepares and distributes departmental/regional statistical reports.

Skills

Receptionist experience

Typing 20 wpm

Customer service

Excellent communication

Computer literacy

Job description

Job Summary

Registers patients, answers telephones, maintains department records & directs visitors.

Essential Responsibilities

This description is for recruitment posting purposes only. It has not received full HR review and approval.

• - Receives & directs visitors, patients, staff personnel & others
• - Answers inquiries to include those concerning general organization, facilities & services
• - Refers to others for further information or assistance as appropriate
• - Determines members & non-members identity & eligibility & assessing need for interpreter/Language Barriers
• - Will document, in KPHC, the need or not for Interpreter
• - Provides telephone reception by routing information & messages to other individuals & follows through providing general information
• - Answers telephone stating the department & their name
• - Maintains the Emergency Department log
• - Is responsible for properly identifying the patient, verifying Demographics & placing a identification arm band on the patient as soon as possible after the patients arrival
• - The bands should be placed on the arm unless injury to the arms is present; then it should be placed on the lower extremity
• - Ask before entering a closed curtained area; introduction of self to the patient
• - Is responsible for maintaining the communication board w/ the patients name, date, time & complaint
• - Prepares, processes & routes a variety of forms
• - Prepares, processes & routes a variety of reports & distributes copies of documents as required
• - Performs other duties such as mailing, calling for patient transportation & ordering operational supplies as assigned
• - Promotes, ensures & improves customer service by demonstrating skills which are consistent w/ the organizations philosophy of providing extraordinary customer relations & quality service
• - Prepares, maintains a variety of statistical reports for Departmental/Regional reports & distributes copies as required
• - Operates office machines such as the card making machine, computer, Xerox machine as required
• - Calls for repairs as needed
• - Requests paper charts, if needed & distributes appropriately
• - Enters anticipated Ambulance arrivals into the Reddinet Computer
• - Completes patient records in the computer on the KP Health Connect system & distributes any paper records as needed appropriately
• - Notifies departments appropriate for the task (admitting, repairs, dietary, radiology, etc.) & completes any requisitions as needed
• - Utilizes Easynet computer process
• - Empties the Pneumatic tube as necessary (from lab or chart room) & distributes appropriately
• - Is responsible for maintaining & keeping their work area clean & stocked as needed
• - Utilizes Regional Consistent Messaging when making contact w/ patients, visitors & during telephone encounters

Basic Qualifications

Experience

• - Previous receptionist experience in a medical care setting, preferably an acute care hospital
• - Experienced Computer user, knowledge of multiple computer programs
• - Typing 20 wpm
• - Excellent Customer Service Skills
• - Excellent Communication Skills

Education

• N/A

License, Certification, Registration

• N/A

Additional Requirements

• N/A

Preferred Qualifications

• N/A

Notes

• Schedule to include all shifts, rotating weekends, holidays, and floating within the established seniority section.