Emergency Department Access Representative-Full Time-Rotating

Cape Fear Valley Health; Elizabethtown (NC); On-site; USD 32,000 - 38,000; Full time

Job summary

Cape Fear Valley Health is seeking an ED Registration Clerk to register patients in the adult and pediatric emergency departments and complete the discharge process for liabilities. You will gather demographics, insurance information, and ensure accurate record creation in a fast-paced setting.

This role supports observation or admission workflows, collects payments, and collaborates with clinical partners to maintain smooth patient flow and service quality.

Qualifications

• High school diploma or equivalent required.
• College courses in Business, Medical Office Administration, Health Care Administration, and/or Computer Technology preferred.
• 2 years insurance/clerical experience within a hospital or medical office setting preferred.

Responsibilities

• Registers emergency service patients in a fast-paced environment, creating patient accounts within 90 seconds of arrival.
• Queries EAD and enters accurate patient demographics to obtain MRN and account number.
• Places patient identification armbands after accounts are created to ensure patient safety.
• Obtains demographic, guarantor, and insurance information and documents it into the registration system.
• Obtains physician orders for observation/admission to support services rendered.
• Performs insurance eligibility/benefit verification and documents in the registration system.
• Informs patient/guarantor of liabilities and collects co-pays, co-insurances, deductibles, and deposits at discharge.
• Provides timely coverage of the assigned work area to ensure prompt service for all registration needs.
• Other duties as assigned.

Skills

English proficiency

Customer service

Data entry

Communication skills

Critical thinking

Education

High school diploma or equivalent

College courses in Business/Medical Office Administration/Health Care Administration/Computer Technology

Tools

Microsoft Windows

Job description

Work Shift

Rotating Shifts (United States of America)

Facility

Bladen Hospital

Location

Elizabethtown, North Carolina

Department

Patient Registration

Job Family

Clerical

Work Shift

Rotating Shifts (United States of America)

Summary

Registers all patients in the adult and pediatric emergency departments. Completes the registration process for emergency patients and direct admits sent to the emergency department. Collects patient liabilities upon discharge from the emergency department.

Major Job Functions

The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:

• Registers emergency service patients in a fast-paced environment, creating patient accounts within (90) seconds of patient’s arrival
• Queries EAD and enters accurate patient demographics into the computer system to obtain the correct patient medical record number and account number
• Responsible for placing patient identification armbands on all Emergency Department patients after accounts are created to ensure patient safety
• During the registration process, the ED Access Representative obtains all demographic, guarantor, and insurance information and accurately document information into the registration system
• Patients being placed in observation or admission status, the ED Access Representative will obtain a physician order to support services rendered.
• Performs insurance eligibility/benefit verification, utilizing an EDI transaction and documenting information within the appropriate registration system
• Informs patient/guarantor of their liabilities and collects appropriate patient co-payments, co-insurances, deductibles, and deposits at the point of discharge
• Provides timely and continual coverage of assigned work area in order to offer prompt patient service and be available for all clinical partners registration needs
• Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education And Formal Training

• High school diploma or equivalent required
• College courses in Business, Medical Office Administration, Health Care Administration, and/or Computer Technology preferred

Work Experience

• 2 years insurance/clerical experience within a hospital or medical office setting preferred

Knowledge, Skills, And Abilities Required

• Proficiency in reading, writing, and speaking the English language
• Knowledge of insurance and collection of payments preferred
• Knowledge of Microsoft Windows and basic functionality of personal computer
• Ability to type and perform data entry functions
• Excellent verbal and written communication skills
• Customer service skills to a variety of customers from different cultural and economic backgrounds preferred
• Critical thinking skills and ability to problem-solve and multi-task
• Ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System

Physical Requirements

• Ability to communicate orally, see, and hear to collect information
• Manual dexterity to operate office equipment
• Subject to eyestrain due to the many hours spent looking at a computer screen
• Sitting or standing in intervals for long periods of time
• Noise level is low to moderate
• Answers telephone calls, uses personal computer, and other business machines extensively
• Bends, reaches, pushes and pulls file drawers to file records and reports
• Ability to transport patients and assist with baggage
• Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds

Required Licenses And Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity