Customer Service Representative - $22/hr

Response Monitoring Services, Inc.; Corona (CA); Hybrid; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid vacation

Sick time

Wellness program

Bilingual pay (Spanish)

Job summary

Rapid Response Monitoring is a national leader in alarm monitoring with offices in California and Nevada. We are hiring a Customer Service Representative to handle alarm activations, dispatch emergency responders, and deliver empathetic service in a fast-paced call center across the country.

The role includes extensive 4-week training, weekend/holiday coverage, and shift differentials; bilingual Spanish speakers are welcome and compensated accordingly.

Qualifications

• Associate degree, or equivalent Military, or 2+ years of relevant work experience in customer service.
• Proficient computer, written, and verbal skills. Comfortable using a headset in a high call volume setting.
• Successfully clear drug screen and background check to meet industry and security licensing requirements.

Responsibilities

• Process outbound calls to customers and authority agencies in a call center setting, some inbound.
• Provide detail-oriented customer service and empathetic support to customers with a sense of urgency.
• Respond to, verify, and dispatches on emergency signals.
• Handle security alarm activations for residences and businesses in a professional manner.
• Multitask and remain calm in various stressful situations.

Skills

Customer service

Call center

Communication

Multitasking

Education

Associate degree or Military equivalent

Tools

Headset

Computer literacy

Job description

You are supported every step of the way with focused training, a collaborative team-based environment, and approachable leaders.

Community

Get Involved

We are active members of the community. We volunteer for causes we care about and sponsor local organizations and events.

Support

#TeamRapid

More than just a job –
become a member of the team, build relationships, and achieve together.

Our Mission

Every day we provide peace of mind,
secure our customer’s communities,
and protect lives and property.

We offer extensive medical, dental,
vision, life insurance, gym
memberships, and much more!

Meet your goals with our 401k match,
credit union membership, paid vacation,
and opportunities for overtime.

Grow with us.
92% of senior leadership started
in an entry level role.

Enjoy pizza Fridays, event ticket
giveaways, reward programs,
and an ultra-modern campus.

We serve a growing market that
is rapidly expanding as the world
becomes even more connected.

Founded in Syracuse, NY in 1992, we are now serving the industry from multi-redundant Command Centers in Syracuse and Corona, CA, as well as from a Customer Care Center in Henderson, NV. We are a critical response security company focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Customer Service Representative - $22/hr

At Rapid Response, customer service goes beyond answering calls; we are the calm, confident voice people rely on during emergencies. As a Customer Service Representative (CSR) you will use advanced technology combined with high industry standards to protect homes and businesses in communities across the country. Every day, you’ll respond to alarm activations, dispatch emergency responders and deliver exceptional service to our customers. If you have experience or an interest in customer service and in fast-paced or high-stakes environments, this is your opportunity to make a real impact.

Our 24/7 call center never closes; customer service representative (CSR) schedules include weekends, holidays and rotating days; with various stable shifts to choose from that accommodate individual needs; you can plan your life while doing meaningful work.

At Rapid Response you will find a work culture that emphasizes employee well-being and fosters an environment of respect, inclusion and diversity.

No prior industry experience is necessary! We provide extensive 4-week training.

Available Positions

• Full-Time
• Part-Time
• October 2026

Salary Range: $22 HOURLY + 2ND SHIFT, 3RD SHIFT, WEEKEND & SPANISH PAY RATE DIFFERENTIALS!

Rapid Response acknowledges the sacrifices our employees make when supporting our customers during all hours of the day and night as well as weekends. In recognition of that commitment, we are offering shift differentials for hours worked outside of standard business hours. For hours worked between

• +$0.50/hr. for hours worked between 5:00pm and 9:00pm
• +$1.00/hr. for hours worked between 9:01pm and 6:00am
• +$1.00/hr for hours worked on Saturday & Sunday between midnight and 11:59pm

Responsibilities

• Successfully complete all required training and follow company protocols and procedures
• Process outbound calls to customers and authority agencies in a call center setting, some inbound.
• Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency
• Respond to, verifies, and dispatches on emergency signals
• Handle security alarm activations for residences and businesses in a professional manner
• Multitask and remain calm in various stressful situations

Qualifications

• Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
• Proficient computer, written, and verbal skills. Comfortable using a headset in a high call volume setting
• Successfully clear drug screen and background check to meet industry and security licensing requirements

What awaits you at Rapid Response

• Annual salary increases, shift differentials, and performance bonuses
• Medical, Dental, Vision, and 401k
• Additional compensation for bilingual in Spanish
• Paid Vacation and Sick Time
• Wellness Program + Wellness DAYS OFF
• Internal advancement opportunities

About Rapid Response

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Additional Information

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/ . Rapid Response is an Equal Opportunity Employer.