Emergency Call Center CSR - 2nd/3rd Shift Pay & Benefits

Rapid Response Monitoring; Henderson (NV); Remote; USD 25,003 - 35,610; Full time

Benefits offered by this job

Annual salary increases

Medical, Dental, and Vision insurance

401k plan

Paid Vacation and Sick Time

Wellness Program and days off

Internal advancement opportunities

Job summary

A national alarm monitoring service is looking for a Customer Service Representative in Henderson, NV. Candidates will provide critical assistance in emergency situations, responding to alarm activations and delivering exceptional customer service. The role includes extensive training and offers various full-time and part-time shifts. Key qualifications include an associate degree or equivalent experience in customer service with proficient communication skills. This position offers competitive pay starting at $22/hr, plus additional shift differentials and a comprehensive benefits package.

Qualifications

• Proficient in computer usage and comfortable in a high call volume setting.
• Ability to successfully complete training and follow established protocols.
• Succeeded in passing drug screen and background check for compliance.

Responsibilities

• Complete all required training and follow company protocols.
• Process outbound calls and provide detailed customer service.
• Respond to and dispatch emergency signals promptly.
• Handle security alarm activations professionally.
• Maintain composure during stressful situations.

Skills

Proficient computer skills

Written and verbal communication

Empathy in customer service

Ability to multitask

Education

Associate degree or 2+ years customer service experience

Job description

A national alarm monitoring service is looking for a Customer Service Representative in Henderson, NV. Candidates will provide critical assistance in emergency situations, responding to alarm activations and delivering exceptional customer service. The role includes extensive training and offers various full-time and part-time shifts. Key qualifications include an associate degree or equivalent experience in customer service with proficient communication skills. This position offers competitive pay starting at $22/hr, plus additional shift differentials and a comprehensive benefits package.