Emergency Community Resource Lead — Frontline Services

In Field Strategies; California, Northern (MO, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

In Field Strategies is seeking Customer Service Leads to oversee CRC sites across Central and Northern California during peak seasons and emergencies. You will greet visitors, manage inquiries, and ensure safety and operations run smoothly.

Responsibilities include leading shift briefings, reporting incidents, coordinating supplies, and ensuring ADA accessibility. Training is provided, with shifts typically 2–3 days and 8-hour blocks.

Qualifications

• Be at least 18 years old.
• High school diploma, GED or equivalent work experience.
• 2+ years' work experience in a community outreach or customer service position with direct customer contact in a fast-paced, structured environment and/or previous experience working on-site as a Customer Service Support staffer.
• Experience leading small teams.
• Experience working in a team environment.
• Must own smartphone.
• Ability to resolve interpersonal conflict and maintain professionalism at all times.
• Ability to follow and enforce procedures, guidelines and policies.
• Ability to use smartphone and web applications or other reporting tools to track CRC attendance, resources, information, etc.
• Available to work flexible schedules, extended hours, nights and weekends.
• Ability to lift up to 25 pounds.
• Access to reliable transportation to travel to and from assigned work location.
• Ability to report to work location on short notice (typically 24-48 hours from time of notification).

Responsibilities

• Serve as lead staff member at site.
• Ensure CRC site operations run smoothly.
• Lead safety briefing meetings before shifts with onsite staff.
• Greet visitors, manage visitor inquiries and hand out supplies.
• Support CRC setup, including signage and supplies.
• Ensure all staff and site visitors follow safety guidelines and procedures.
• Follow safety and operational procedures, including media inquiries.
• Provide clear and detailed reporting during and after each shift, and ensure timely submission of reports.
• Maintain consistency between shift changes by communicating with incoming/outgoing CSL.
• Manage and report inventory accurately.
• Prepare incident reports and help resolve onsite issues.
• Provide information to customers on available resources.
• Help ensure ADA and AFN accessibility for the site.
• Maintain regular communication with offsite team.

Skills

Team leadership

Customer service

Safety procedures

Communication

Smartphone

Reporting

Flexible scheduling

Conflict resolution

On-site operations

ADA accessibility

Education

High school diploma or equivalent

Job description

In Field Strategies is seeking Customer Service Leads to oversee CRC sites across Central and Northern California during peak seasons and emergencies. You will greet visitors, manage inquiries, and ensure safety and operations run smoothly.

Responsibilities include leading shift briefings, reporting incidents, coordinating supplies, and ensuring ADA accessibility. Training is provided, with shifts typically 2–3 days and 8-hour blocks.