CRC Lead: Community Outreach & Programs

L.A. Care; Norwalk (CA); On-site; USD 67,000 - 107,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Tuition Reimbursement

Retirement Plans

Medical, Dental and Vision

Wellness Program

Job summary

L.A. Care Health Plan in Norwalk, CA seeks a Lead Community Resource Center to manage daily workflow, mentor staff, and coordinate referrals to external resources. The role supports CRC operations and helps ensure high-quality, member-centered service.

You will oversee projects, guide cross-functional teams, and help build partnerships with community stakeholders, while maintaining compliance and accuracy in service delivery.

Qualifications

• Bachelor's degree preferred; associate's degree required.
• Minimum 4 years of experience in community events or health education.
• Experience leading projects and managing multiple stakeholders.

Responsibilities

• Lead the work of assigned staff; oversee daily workflow and training.
• Manage complex projects with timelines and stakeholder updates.
• Mentor staff and implement process improvements for CRC operations.
• Oversee member inquiries and connect to external resources.
• Develop desk-level procedures and cross-functional collaboration.

Skills

Verbal communication

Written communication

Presentation skills

Organization

Education

Associate's Degree

Bachelor's Degree (preferred)

Tools

Salesforce CRM

Job description

L.A. Care Health Plan in Norwalk, CA seeks a Lead Community Resource Center to manage daily workflow, mentor staff, and coordinate referrals to external resources. The role supports CRC operations and helps ensure high-quality, member-centered service.

You will oversee projects, guide cross-functional teams, and help build partnerships with community stakeholders, while maintaining compliance and accuracy in service delivery.