Community Resource Center Associate - Emergency Support

In Field Strategies; California, Northern (MO, KY); Hybrid; USD 2,066,000 - 3,031,000; Full time

Job summary

In Field Strategies is seeking qualified Customer Associates to support Community Resource Centers (CRCs) in Southern California during peak fire season. Roles involve assisting visitors, managing inquiries, and ensuring site operations run smoothly with a focus on safety and accessibility.

Candidates should have 2+ years in customer service or outreach, own a smartphone, and be able to work flexible hours including nights and weekends. Training is provided throughout the year.

Qualifications

• Be at least 18 years old.
• High school diploma, GED or equivalent work experience.
• 2+ years’ work experience in a community outreach or customer service position with direct customer contact in a fast-paced, structured environment.
• Experience working in a team environment.
• Must own smartphone.
• Ability to resolve interpersonal conflict and maintain professionalism at all times.
• Ability to follow and enforce procedures, guidelines and policies.
• Ability to use smartphone and web applications or other reporting tools to track CRC resources, information, etc.
• Available to work flexible schedules, extended hours, nights and weekends.
• Ability to lift up to 40 pounds.
• Access to reliable transportation to travel to and from assigned work location.
• Ability to report to work location on short notice (typically 24-48 hours from time of notification).

Responsibilities

• Supporting lead staff member at site.
• Ensuring CRC site operations run smoothly.
• Greeting visitors, managing visitor inquiries and handing out supplies.
• Supporting CRC setup, including setting up signage and supplies.
• Ensuring all staff and site visitors follow safety guidelines and procedures.
• Following safety and operational procedures, including media inquiries.
• Maintaining consistency between shift changes by communicating with incoming/outgoing CA.
• Tracking inventory accurately.
• Helping resolve onsite issues and working with concerned customers.
• Providing information to customers on available resources.
• Helping ensure ADA and AFN accessibility for the site.

Skills

Customer service

Teamwork

Flexibility

Communication

Conflict resolution

Mobility/transportation

Education

High school diploma, GED or equivalent

Tools

Smartphone

Job description

In Field Strategies is seeking qualified Customer Associates to support Community Resource Centers (CRCs) in Southern California during peak fire season. Roles involve assisting visitors, managing inquiries, and ensuring site operations run smoothly with a focus on safety and accessibility.

Candidates should have 2+ years in customer service or outreach, own a smartphone, and be able to work flexible hours including nights and weekends. Training is provided throughout the year.