Emergency CRC Associate - Flexible Shifts

In Field Strategies; San Bernardino (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

In Field Strategies is seeking qualified Customer Associates to support Community Resource Centers in Southern California. Roles are 1–10 days during peak fire season, often 8-hour shifts, engaging with community members in emergency settings.

Successful candidates will join an eligible-to-work list; training is provided. The work requires strong customer service, teamwork, and the ability to follow defined safety procedures.

Qualifications

• Be at least 18 years old.
• High school diploma, GED or equivalent work experience.
• 2+ years’ work experience in a community outreach or customer service position with direct customer contact in a fast-paced, structured environment.
• Experience working in a team environment.
• Must own smartphone.
• Ability to resolve interpersonal conflict and maintain professionalism at all times.
• Ability to follow and enforce procedures, guidelines and policies.
• Ability to use smartphone and web applications or other reporting tools to track CRC resources, information, etc.
• Available to work flexible schedules, extended hours, nights and weekends.
• Ability to lift up to 40 pounds.
• Access to reliable transportation to travel to and from assigned work location.
• Ability to report to work location on short notice (typically 24-48 hours from time of notification).

Responsibilities

• Support lead staff member at site.
• Ensure CRC site operations run smoothly.
• Greet visitors, manage inquiries and hand out supplies.
• Support CRC setup, including signage and supplies.
• Ensure staff and visitors follow safety guidelines and procedures.
• Follow safety and operational procedures, including media inquiries.
• Maintain consistency between shift changes by communicating with incoming/outgoing CA.
• Track inventory accurately.
• Help resolve onsite issues and work with concerned customers.
• Provide information to customers on available resources.
• Help ensure ADA and AFN accessibility for the site.

Skills

Customer service

Teamwork

Conflict resolution

Procedures following

Physical mobility

Education

High school diploma or GED

Tools

Smartphone

Job description

In Field Strategies is seeking qualified Customer Associates to support Community Resource Centers in Southern California. Roles are 1–10 days during peak fire season, often 8-hour shifts, engaging with community members in emergency settings.

Successful candidates will join an eligible-to-work list; training is provided. The work requires strong customer service, teamwork, and the ability to follow defined safety procedures.