Emergency Communications Training & QA Specialist

City-of-Raleigh-N; Raleigh (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

City of Raleigh seeks a Training and Compliance Coordinator to support 911 police and fire communications. You will train staff, monitor calls for QA, and ensure adherence to protocols.

The role involves data reporting, program development, and supporting recruitment activities as needed. Requirements include a High School Diploma or GED with 5–7 years in emergency communications, CPR and DC I/NCIC certifications, and EMD/EFD QA within 6 months of hire.

Qualifications

• High School Diploma or GED with 5–7 years in emergency communications.
• Equivalent education and experience may be considered.
• CPR, DC I/NCIC certifications required; EMD/EFD QA within 6 months of hire.

Responsibilities

• Reviews and evaluates emergency and non-emergency calls; provides feedback on training.
• Notifies supervisor of performance or training issues; suggests improvements.
• Gathers data for QA; prepares reports summarizing findings.
• Performs dispatch-related tasks and maintains systems knowledge.
• Responds to inquiries and records requests; assists with records redaction.
• Maintains system data and program materials; performs related duties.

Skills

Training program development

Quality assurance

Data reporting

Communication

Emergency communications

Education

High School Diploma or GED

Job description

City of Raleigh seeks a Training and Compliance Coordinator to support 911 police and fire communications. You will train staff, monitor calls for QA, and ensure adherence to protocols.

The role involves data reporting, program development, and supporting recruitment activities as needed. Requirements include a High School Diploma or GED with 5–7 years in emergency communications, CPR and DC I/NCIC certifications, and EMD/EFD QA within 6 months of hire.