Part-Time Public Safety Communications Specialist

Town of Cary; Cary (NC); On-site; USD 9,200 - 13,000; Part time

Job summary

Town of Cary seeks experienced Emergency Communications Officers to join our Emergency Communications Center. The role covers call-taking, radio dispatch, and coordination with public safety personnel to support Cary residents.

Position is part-time, non-benefited, year-round, up to 20 hours weekly with a cap of 999 hours per year; requires a high school diploma and basic telecommunicator certification, plus the ability to obtain NC certifications such as EMD/FIRE CPR as needed.

Qualifications

• Must possess a high school diploma or educational equivalent with applicable experience in a 911 center environment.
• Must pass pre-employment testing through a simulated performance exam.
• Must have or be able to obtain a Basic Telecommunicator Certification from the State of North Carolina.
• Must be able to obtain other certifications necessary to job function including, but not limited to, NC Division of Criminal Information certifications, Emergency Medical Dispatch, Emergency Fire Dispatch, and CPR.

Responsibilities

• Monitors, receives, and transmits radio communications in accordance with agency policies, procedures, and FCC guidelines.
• Prioritizes calls for service based on severity and discipline; dispatches appropriate agencies and field units; provides logistical support for public safety field activities and monitors progress of calls as necessary.
• Answers and processes both emergency and non-emergency calls for service; provides life-saving instructions to callers over the phone; responds to general requests from the public for information as appropriate.
• Enters data into a Computer Aided Dispatch (CAD) system; operates terminals connected to National Crime Information Center (NCIC) software as well as associated state and local networks; operates a variety of technology such as radios, telephones, a CAD system, and other programs and applications associated with the course of their work.

Skills

Call-taking

Radio communications

Dispatching

Public safety coordination

Clear communication

Judgment under pressure

Education

High school diploma

Tools

CAD system

NCIC software

Telecommunications equipment

Job description

Town of Cary seeks experienced Emergency Communications Officers to join our Emergency Communications Center. The role covers call-taking, radio dispatch, and coordination with public safety personnel to support Cary residents.

Position is part-time, non-benefited, year-round, up to 20 hours weekly with a cap of 999 hours per year; requires a high school diploma and basic telecommunicator certification, plus the ability to obtain NC certifications such as EMD/FIRE CPR as needed.