Emergency Communications Training & QA Lead

City of Raleigh North Carolina; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

The City of Raleigh North Carolina is seeking a Training and Compliance Coordinator to support emergency 911 police and fire communications. You will provide technical expertise, train staff, monitor calls, ensure protocol compliance, and develop training programs.

Responsibilities include quality assurance, data reporting, recruitment support, and maintaining records. Strong organizational skills and a passion for public safety are essential.

Qualifications

• High School Diploma or GED required.
• 5–7 years of experience in emergency communications or related field preferred.
• CPR, DCI/NCIC certifications required or obtainable within 6 months of hire.

Responsibilities

• Review and evaluate emergency communications services and training.
• Provide feedback to supervisors on performance and training needs.
• Collect and summarize call performance data for QA purposes.
• Assist with emergency call handling and dispatch system operations.
• Respond to records requests and manage data and files.
• Produce reports and training materials to support programs.
• Perform other duties as assigned.

Skills

Emergency communications

Quality assurance

Training

Education

High School Diploma or GED

Job description

The City of Raleigh North Carolina is seeking a Training and Compliance Coordinator to support emergency 911 police and fire communications. You will provide technical expertise, train staff, monitor calls, ensure protocol compliance, and develop training programs.

Responsibilities include quality assurance, data reporting, recruitment support, and maintaining records. Strong organizational skills and a passion for public safety are essential.