Emergency Communications Operator — Highway Patrol

NC State Highway Patrol; Monroe (NC); On-site; USD 34,000 - 59,000; Full time

Job summary

NC State Highway Patrol in Monroe, NC is seeking a Telecommunicator to coordinate emergency and non-emergency responses from the Communications Center. This fast-paced role supports troopers, public safety operations, and critical incidents, with a structured training plan starting as a Telecommunicator Trainee.

Starting salary is $40,343 with progression to $42,615 after a year, and a full range up to $59,327.

Qualifications

• High school diploma or GED required; typing ability and working under pressure essential.
• Experience with emergency communications and public safety systems preferred.
• Knowledge of FCC/DCI rules and ability to handle high‑pressure situations.

Responsibilities

• Assess and coordinate emergency and non‑emergency responses; deploy resources as needed.
• Support operations involving officer safety and critical incidents.
• Receive, process, and prioritize information from multiple sources for CAD/CIIS systems.
• Maintain effective communication with partners and the public; ensure data accuracy.

Skills

FCC rules

DCI rules

Decision making under pressure

Public safety systems

Communication equipment experience

Information processing

Mapping tools familiarity

Customer service liaison

Education

High school diploma or GED

Tools

CAD

TTY/TTD

Land Mobile Radio

Microsoft Office

Omnixx

Mapping programs

Job description

NC State Highway Patrol in Monroe, NC is seeking a Telecommunicator to coordinate emergency and non-emergency responses from the Communications Center. This fast-paced role supports troopers, public safety operations, and critical incidents, with a structured training plan starting as a Telecommunicator Trainee.

Starting salary is $40,343 with progression to $42,615 after a year, and a full range up to $59,327.