Emergency Communications Trainee: Dispatch & Telecommunicator

County Emergency Communications; Falcon Heights (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

County Emergency Communications in Falcon Heights, TX, offers Dispatcher Trainee and Telecommunicator Trainee opportunities. The program provides structured training to learn receiving calls, documenting incidents, operating dispatch systems, and supporting emergency response operations.

Training may include classroom instruction, simulations, and supervised console work, with schedules that may include nights, weekends, holidays, and overtime.

Qualifications

• High school diploma or recognized equivalent required.
• Basic computer skills and accurate typing.
• Clear communication; customer service experience helpful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Job description

County Emergency Communications in Falcon Heights, TX, offers Dispatcher Trainee and Telecommunicator Trainee opportunities. The program provides structured training to learn receiving calls, documenting incidents, operating dispatch systems, and supporting emergency response operations.

Training may include classroom instruction, simulations, and supervised console work, with schedules that may include nights, weekends, holidays, and overtime.