Communicator

Central Florida Tourism Oversight District; Lake Buena Vista (FL); On-site; USD 38,000 - 58,000; Full time

Job summary

Central Florida Tourism Oversight District is seeking an Emergency Communications Dispatcher to handle 911 calls, locate and dispatch appropriate Emergency Service Personnel, and transfer calls to the right agency.

You will operate tactical radios and CAD, record incident data, and make rapid decisions affecting unit movements during emergencies.

Qualifications include a high school diploma or GED, EMD or EMT certification preferred, and APCO/NENA credentials; training will be provided.

Qualifications

• High school diploma or GED required; related experience is a plus.
• Emergency Medical Dispatch (EMD) or EMT certification preferred.
• APCO or NENA certifications desired.
• Proficiency with Windows-based software and CAD systems.

Responsibilities

• Receive emergency and non-emergency calls and dispatch personnel.
• Operate and monitor tactical radios.
• Use CAD to record data and incident times.
• Provide first aid triage guidance via EMD.
• Transfer 911 calls to appropriate agency when needed.
• Maintain accurate records for reporting.

Skills

Communication skills

Multitasking

Emergency services dispatch

Attention to detail

Education

High school diploma or GED

EMD/EMT certification

APCO/NENA certifications

Tools

Windows-based software

CAD system

Job description

Performs technical and clerical duties in receiving emergency calls. Locate and dispatch appropriate Emergency Service Personnel. Obtain locations and other pertinent information necessary to respond to or transfer emergency calls to 911.

Essential Duties and Responsibilities including, but not limited to the following:

• Receives incoming emergency and non-emergency calls and dispatch appropriate Emergency Service Personnel or transfer the call to appropriate agency.
• Operates and monitors tactical radios.
• Operates word processing, spreadsheet, electronic mail and database computer programs. Dispatches units via radio system and monitors radio system activity.
• Assigns radio channels for use by Department Personnel depending on activity.
• Accurately records all relevant data and incident times in the Computer Aided Dispatch System.
• Makes immediate decisions effecting departmental apparatus and personnel movements during emergency and nonemergency operations.
• Conducts in-service training of new communicators as assigned by the Supervisor of Communications.
• Advises callers to 911 in basic first aid and use Emergency Medical Dispatch skills to triage calls in order of urgency.
• Transfers 911 calls to the proper agency if situation is not handled by the District Fire Department.
• Provides inspection support to both Fire Prevention and Operations Divisions. Attempts to find answers to all questions or refers callers to appropriate agency. Ensures Apparatus responds in a timely manner.
• Notifies all support agencies as directed by pre-established procedures or units on the scene.
• Maintains accurate records of departmental activities for reporting purposes.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school diploma or general education degree (GED), three to six months related experience, A Emergency Medical Dispatch Certification or a Emergency Medical Technician Certification as well as additional certifications through A.P.C.O. or N.E.N.A. are desired. Proficiency with windows-based computer programs.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:

To perform this job successfully, an individual must possess a basic understanding of mathematic operations.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in emergency situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations:

Individuals must have a valid State of Florida Driver's License and maintain insurability under the District's commercial vehicle insurance coverage.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Work Environment:

The noise level in the work environment is usually moderate.