Emergency Communications Supervisor

O’Fallon, MO; O’Fallon (MO); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

HSA with employer contributions

FSAs

Pet Insurance

Wellness incentives

Onsite fitness facilities

Renaud Fitness/Aquatic Center discount

Employee Assistance Program

Job summary

The City of O'Fallon is hiring a Full-Time Emergency Communications Supervisor onsite to lead a team of Emergency Communications Officers and ensure rapid, accurate information flow to support public safety.

You will monitor surveillance cameras, weather emergencies, and inmate statuses while coordinating with local law enforcement and first responders. The role offers competitive benefits and opportunities for growth.

Qualifications

• Supervise a team of Emergency Communications Officers.
• Monitor cameras, weather events, and inmate statuses; ensure systems are operational.
• Prepare clear administrative reports; communicate effectively.
• Knowledge of law enforcement terminology, city geography, and emergency-response protocols; court testimony ability.

Responsibilities

• Supervise a team of Emergency Communications Officers.
• Train, monitor and mentor staff to provide exceptional service to citizens.

Job description

Join the City of O'Fallon as a Full-Time Emergency Communications Supervisor. This onsite position places you at the heart of emergency response, where you'll utilize cutting-edge technology and innovative problem-solving skills to assist those in need. You'll work closely with local law enforcement and first responders, ensuring safety and excellence in every call you handle, while supervising other emergency communications officers.

With competitive pay starting at $32.37/hour, your dedication will be rewarded as you contribute to the well-being of O'Fallon residents. The City of O'Fallon values its employees and their wellbeing. Our benefits package includes comprehensive insurance and wellness programs such as Medical, Dental, Vision, employer-paid Accident and Life Insurance; an optional Health Savings Account (HSA) with employer contributions; Flexible Spending Accounts (FSAs); optionalpet insurance; reward wellness incentives; onsite workout facilities; discounted membership at Renaud Fitness/Aquatic Center; an Employee Assistance Program (EAP); and Identity-Theft Protection.

To promote work-life balance, paid leave benefits include 3 weeks of vacation for new hires, 11 holidays, 1 personal holiday, sick leave, and extended illness for oneself or to care for family members. Some facilities even feature designated, fully furnished Zen and lactation rooms.

The City of O'Fallon participates in the Missouri LAGERS L-6 Pension Plan. Employees in the Emergency Communications Center are classified as Public Safety, allowing them to retire at age 55 once vested. The City also offers 457(b) Retirement Plans and supports continued employee growth through tuition reimbursement.

Make a difference as AN Emergency Communications Officer - Dispatcher SUPERVISOR.

As a Full-Time Emergency Communications Supervisor at the City of O'Fallon, you will play a pivotal role in maintaining public safety through various critical responsibilities. You'll be responsible for supervising a team of Emergency Communication Officers. Training, monitoring and mentoring your team to provide exceptional service to the citizens of the city of O'Fallon.

Your role involves monitoring surveillance cameras, weather emergencies, and inmate arrest statuses while ensuring that communication systems are restored after outages. With the ability to deliver credible testimony in court and your knowledge of law enforcement procedures, city geography, and emergency response protocols, you will be an essential part of a dedicated team working towards excellence in community safety.

Strong analytical skills will enable you to assess situations quickly and implement appropriate solutions. Your ability to prepare clear, precise administrative reports and communicate effectively, both verbally and in writing, will also be vital. Additionally, a solid understanding of law enforcement terminology, city geography, and the ability to respond calmly in high-pressure situations will set you apart as a successful team member dedicated to public safety.

Ready to join our team?

The City of O'Fallon is an Equal Opportunity Employer and participates in E-Verify.