Emergency Communications Officer - Supervisor

O’Fallon, MO; O’Fallon (MO); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Comprehensive insurance

Wellness programs

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Employee Assistance Program

Job summary

City of O'Fallon is seeking a Full-Time Emergency Communications Supervisor onsite. You will supervise a team of Emergency Communications Officers, coordinate with local law enforcement and first responders, and ensure high-quality call handling and safety for residents.

The role emphasizes monitoring cameras, weather emergencies, and inmate statuses, with strong emphasis on calm, decisive action and clear reporting.

Responsibilities

• Supervise a team of Emergency Communications Officers.
• Monitor surveillance cameras and weather emergencies.
• Manage incident communications and coordinate with law enforcement.
• Ensure communication systems are restored after outages.
• Provide credible testimony in court and understand law enforcement procedures.

Skills

Team supervision

Analytical thinking

Verbal communication

Written communication

Job description

Join the City of O'Fallon as a Full-Time Emergency Communications Supervisor. This onsite position places you at the heart of emergency response, where you'll utilize cutting-edge technology and innovative problem-solving skills to assist those in need. You'll work closely with local law enforcement and first responders, ensuring safety and excellence in every call you handle, while supervising other emergency communications officers.

With competitive pay starting at $32.37/hour, your dedication will be rewarded as you contribute to the well-being of O'Fallon residents. The City of O'Fallon values its employees and their wellbeing. Our benefits package includes comprehensive insurance and wellness programs such as Medical, Dental, Vision, employer-paid Accident and Life Insurance; an optional Health Savings Account (HSA) with employer contributions; Flexible Spending Accounts (FSAs); optionalpet insurance; reward wellness incentives; onsite workout facilities; discounted membership at Renaud Fitness/Aquatic Center; an Employee Assistance Program (EAP); and Identity-Theft Protection.

To promote work-life balance, paid leave benefits include 3 weeks of vacation for new hires, 11 holidays, 1 personal holiday, sick leave, and extended illness for oneself or to care for family members. Some facilities even feature designated, fully furnished Zen and lactation rooms.

The City of O'Fallon participates in the Missouri LAGERS L-6 Pension Plan. Employees in the Emergency Communications Center are classified as Public Safety, allowing them to retire at age 55 once vested. The City also offers 457(b) Retirement Plans and supports continued employee growth through tuition reimbursement.

Make a difference as AN Emergency Communications Officer - Dispatcher SUPERVISOR.

As a Full-Time Emergency Communications Supervisor at the City of O'Fallon, you will play a pivotal role in maintaining public safety through various critical responsibilities. You'll be responsible for supervising a team of Emergency Communication Officers. Training, monitoring and mentoring your team to provide exceptional service to the citizens of the city of O'Fallon.

Your role involves monitoring surveillance cameras, weather emergencies, and inmate arrest statuses while ensuring that communication systems are restored after outages. With the ability to deliver credible testimony in court and your knowledge of law enforcement procedures, city geography, and emergency response protocols, you will be an essential part of a dedicated team working towards excellence in community safety.

Strong analytical skills will enable you to assess situations quickly and implement appropriate solutions. Your ability to prepare clear, precise administrative reports and communicate effectively, both verbally and in writing, will also be vital. Additionally, a solid understanding of law enforcement terminology, city geography, and the ability to respond calmly in high-pressure situations will set you apart as a successful team member dedicated to public safety.

Ready to join our team?

The City of O'Fallon is an Equal Opportunity Employer and participates in E-Verify.