Emergency Communications Specialist – Public Safety Dispatch

National Public Safety Careers; Shepherd (MI); On-site; USD 32,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

National Public Safety Careers presents Public Safety Dispatcher / Telecommunicator opportunities in Shepherd, MI. Dispatchers play a vital role in processing requests, verifying locations, and coordinating responders while integrating technology and careful decision-making.

The position emphasizes handling emergency and nonemergency calls, prioritizing incidents, and maintaining records. Shifts may include nights, weekends, holidays, and overtime depending on staffing and emergencies.

Qualifications

• High school diploma or equivalent required or preferred.
• Accurate typing and active listening essential.
• Clear communication and ability to switch between tasks.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

CAD software

Radio systems

Mapping software

Telephone systems

Job description

National Public Safety Careers presents Public Safety Dispatcher / Telecommunicator opportunities in Shepherd, MI. Dispatchers play a vital role in processing requests, verifying locations, and coordinating responders while integrating technology and careful decision-making.

The position emphasizes handling emergency and nonemergency calls, prioritizing incidents, and maintaining records. Shifts may include nights, weekends, holidays, and overtime depending on staffing and emergencies.