Public Safety Dispatcher: Critical Communications Specialist

National Public Safety Careers; Lansing (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Professional development

Job summary

National Public Safety Careers is seeking Public Safety Dispatchers/Telecommunicators for a Branch location in Michigan. The role combines call taking, dispatch duties, and coordination of emergency responses in a fast-paced environment.

Applicants should have a high school diploma or equivalent and demonstrate accurate typing, active listening, and clear communication. Training is provided for necessary certifications and jurisdictional requirements, with the potential for night and weekend

Qualifications

• High school diploma or equivalent required or accepted.
• Accurate typing, active listening, and clear communication essential.
• Certifications depend on services and jurisdiction; training provided as needed.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using established procedures.
• Operate computer-aided dispatch (CAD), telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Task switching

Education

High school diploma or equivalent

Tools

CAD system

Radio operations

Telephone system

Job description

National Public Safety Careers is seeking Public Safety Dispatchers/Telecommunicators for a Branch location in Michigan. The role combines call taking, dispatch duties, and coordination of emergency responses in a fast-paced environment.

Applicants should have a high school diploma or equivalent and demonstrate accurate typing, active listening, and clear communication. Training is provided for necessary certifications and jurisdictional requirements, with the potential for night and weekend