Emergency Communications Specialist (Public Safety)

Public Safety Dispatch Network; Shelbyville (IN); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional development

Job summary

The Public Safety Dispatch Network in Shelbyville, Indiana is seeking telecommunicators to handle emergency and nonemergency requests, verify locations, and coordinate response resources. You will operate CAD, telephones, mapping and radio systems to support responders.

Applicants need a high school diploma, accurate typing, active listening and clear communication, with the ability to rotate shifts including nights and weekends. Training and confidentiality rules apply.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Applicants should demonstrate accurate typing, active listening, clear communication.
• Certifications depend on the services handled and the jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Education

High school diploma or equivalent

Job description

The Public Safety Dispatch Network in Shelbyville, Indiana is seeking telecommunicators to handle emergency and nonemergency requests, verify locations, and coordinate response resources. You will operate CAD, telephones, mapping and radio systems to support responders.

Applicants need a high school diploma, accurate typing, active listening and clear communication, with the ability to rotate shifts including nights and weekends. Training and confidentiality rules apply.