Emergency Communications Specialist (24/7 Dispatch)

County Emergency Communications; Augusta (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

County Emergency Communications in Augusta, IL is seeking a telecommunicator to answer emergency and nonemergency calls, verify details, and dispatch responders as needed. The role involves maintaining incident logs and coordinating with responders in a fast-paced environment.

Applicants should have a high school diploma or GED, plus strong typing, listening, and communication skills. This is an on-site, full-time position with rotating shifts and potential overtime.

Qualifications

• High school diploma or GED required or common requirement.
• Skills include accurate typing, active listening, clear speech, basic computer proficiency.
• Official announcements determine exact testing scores, experience, and deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or GED

Job description

County Emergency Communications in Augusta, IL is seeking a telecommunicator to answer emergency and nonemergency calls, verify details, and dispatch responders as needed. The role involves maintaining incident logs and coordinating with responders in a fast-paced environment.

Applicants should have a high school diploma or GED, plus strong typing, listening, and communication skills. This is an on-site, full-time position with rotating shifts and potential overtime.