Emergency Communications Specialist

Regional 911 Intake Solutions; Mount Olive (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Regional 911 Intake Solutions in Mount Olive, NC seeks Police Dispatchers to support law enforcement through call taking and radio dispatch. You will document locations, assign calls, monitor status, and relay updates to officers while following agency procedures.

The role emphasizes accuracy, rapid decision-making, and familiarity with dispatch systems; a high school diploma and security screening are typical requirements. Training is provided as needed.

Qualifications

• High school diploma or equivalent required; on-the-job training may be provided.
• Ability to type accurately and communicate clearly by radio.
• Background check, security screening, and jurisdictional training may apply.

Responsibilities

• Receive emergency and nonemergency requests for police assistance.
• Document incident locations, descriptions, vehicle details, and hazards.
• Assign calls to officers according to priority and procedures.
• Monitor officer status, radio traffic, and requests for assistance.
• Relay updates about incidents and safety concerns.
• Conduct authorized records inquiries after training.
• Coordinate with neighboring agencies and emergency services.
• Maintain incident records and safeguard restricted information.

Skills

Typing accuracy

Education

High school diploma or equivalent

Tools

Police dispatch system

Criminal justice information systems

Job description

Regional 911 Intake Solutions in Mount Olive, NC seeks Police Dispatchers to support law enforcement through call taking and radio dispatch. You will document locations, assign calls, monitor status, and relay updates to officers while following agency procedures.

The role emphasizes accuracy, rapid decision-making, and familiarity with dispatch systems; a high school diploma and security screening are typical requirements. Training is provided as needed.