Emergency Communications Specialist

City of Katy; Katy (TX); On-site; USD 33,076 - 46,852; Full time

Job summary

The City of Katy Emergency Communications Center is seeking an Emergency Communications Specialist to handle 9-1-1 and non-emergency calls across Police, Fire, and Medical channels, dispatch personnel using computer-aided dispatch, maintain critical data records, and serve as the after-hours liaison for various city services.

You will coordinate multi-channel communications, verify and relay information with precision, and support field officers and responders from your station.

Qualifications

• High school diploma minimum; additional certifications after hire.
• Ability to handle high-pressure 9-1-1 and non-emergency calls.
• Strong written and verbal communication across multiple channels.

Responsibilities

• Handle 9-1-1 and non-emergency calls for Police, Fire, and Medical.
• Dispatch personnel via computer-aided dispatch systems.
• Maintain critical data records in local, state, and national systems.
• Coordinate after-hours dispatch with animal control, public works, and parks.
• Manage NCIC/TCIC entries and related system tasks.
• Accurately relay information under pressure for public safety.

Skills

Calm under pressure

Multitasking

Clear communication

Written and verbal skills

Team collaboration

Geographic knowledge or willingness to

Education

High school diploma

Tools

CAD Dispatch

NCIC/TCIC knowledge

TDD systems

Job description

NOW HIRING · Emergency Communications Specialists

CITY OF KATY POLICE DEPARTMENT

You Are The First First Responder.

Emergency Communications Specialist · Shift Work · 24.01-34.01/hr.

Shift Work | 9-1-1 Dispatch | Police Department | Certifications Provided

THE REALITY OF THIS ROLE

You will take calls at 2 a.m. from people in the worst moments of their lives - and you will be

the calm they desperately need.

You will simultaneously manage multiple active incidents, track officer locations, relay critical

information, and make split-second decisions - all without leaving your chair.

You won't carry a badge or wear a vest, but the officers, firefighters, and paramedics in the

field will depend on you completely.

This is not a stepping stone to something else. This is the job - and it takes everything you've

got.

ABOUT THE ROLE

The City of Katy Emergency Communications Center is the nerve center of public safety operations

for our community. As an Emergency Communications Specialist, you are the link between a citizen in

crisis and the help that saves them. You will handle 9-1-1 and non-emergency calls across Police,

Fire, and Medical channels, dispatch personnel using computer-aided dispatch systems, maintain

critical data records in local, state, and national systems, and serve as an essential resource

after hours for animal control, public works, and parks.

This position is designated Critical Personnel. During disasters or catastrophic events, you may be

required to remain on duty and perform duties beyond your normal scope to protect the continuity of

City operations.

WHAT YOU'LL HANDLE EVERY SHIFT

Multi-Channel Call Intake

9-1-1 and non-emergency calls for Police, Fire, and Medical including TDD systems

CAD Dispatch

Real-time dispatch of Police, Fire & EMS via computer-aided dispatch

Database Operations

NCIC/TCIC entries, warrants, and SETCIC/TLETS/NLETS system management

Record Keeping

Accurate information relay and documentation under high-pressure conditions

Jail Out-Booking

Processing subjects from jail including cash payments and bonds

After-Hours Coordination

Animal control, public works, and parks dispatch after business hours

WHO SUCCEEDS HERE

A high school diploma is the minimum - but the people who thrive in this role bring far more. We're

looking for individuals who:

• Stay composed when everything is happening at once - your voice is someone's lifeline
• Rapidly absorb, verify, and relay information with precision - errors have real consequences
• Communicate clearly and confidently in writing and verbally, across radio and phone simultaneously
• Thrive on structure and accountability - you follow protocols because lives depend on them
• Know Katy's streets, geography, and city boundaries - or are committed to learning them fast
• Ready for shift work - nights, weekends, holidays, and yes, bad weather days

CERTIFICATIONS REQUIRED (WITHIN 6 MONTHS)

• TCOLE Telecommunicator - State of Texas
• EMD Certification - Emergency Medical
• EFD Certification - Emergency Fire
• CPR Certification - RequiredNCIC / TCIC - Certification req.

We invest in your training. All certifications are obtained after hire - we'll get you there.

Ready to answer the call?

City of Katy · Equal Opportunity Employer · ADA Compliant