Police - Telecommunicator

Katy ISD; Katy (TX); On-site; USD 51,577,000 - 74,501,000; Full time

Job summary

Katy ISD Police is seeking a Telecommunicator to operate a multi-channel radio console and a multi-line phone system, coordinating critical information for police responders. This role works in a 24/7 Communications Center and requires maintaining dispatch accuracy and radio discipline under pressure.

The ideal candidate has a TS/LE role readiness with TCOLE license or the ability to obtain it within the first year, and prior experience with alarm, radio, and CAD systems, plus strong

Qualifications

• High school diploma or GED required.
• Telecommunicator license from the TCOLE or able to obtain within the first year.
• Complete a TLETS/NLETS and TCIC/NCIC Basic Procedures Course within six months.
• Proficient with multi-channel radio and multi-line telephone systems.

Responsibilities

• Operate radios, telephones, and computer-aided dispatch systems.
• Receive and dispatch calls accurately to units and locations.
• Maintain logs and records of communications and incidents.
• Monitor alarms and maintain radio discipline per directives.
• Assist public at the reception window during shifts.

Skills

Calm under pressure

Multichannel radio operations

Telephone handling

Decision making

Bilingual (preferred)

Education

High School Diploma or GED

Tools

Telecommunications equipment

TCIC/NCIC procedures

Job description

Police - Telecommunicator

Katy ISD POLICE - Katy, Texas Open in Google Maps

Job Details

Job ID: 5894707

Application Deadline: Sep 21, 2026 11:59 PM (Central Standard Time)

Posted: Aug 20, 2026 5:00 AM (UTC)

Starting Date: Immediately

Job Description

Reports To: Chief of Police

Duty Days: 261 Days/8 Hours

Wage/Hour Status: Non-Exempt

Pay Grade: A06

Qualifications:

• College hours, high school diploma or GED
• Telecommunicator license from the TCOLE or able to obtain within the first year of employment
• Complete a TCOLE recognized TLETS/NLETS and TCIC/NCIC Basic Procedures Course within the first six months of employment
• Proficient in operating multi-channel two-way radio equipment and multi-line telephone systems
• Ability to remain calm in dealing with the public, able to gain information and make appropriate decisions
• Ability to work days, evenings and night shifts, with varied days off
• Bilingual (preferred)

Primary Purpose:

Under direct supervision during training period, and under limited supervision thereafter, is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems and other computer systems. Responsible for receiving, coordinating and disseminating critical information from various sources and maintaining radio contact with mobile/field units to monitor response, progress and any needed support. This position works in the Communications Center which is responsible for providing services 24 hours per day, seven days per week.

Major Duties and Responsibilities:

• Operate all communications center equipment to include radios, emergency and non-emergency telephone systems, computer aided dispatch system, alarm receiving system, video monitoring equipment, teletype device for the deaf, and additional equipment is added to the center.
• Effectively receive and dispatch with accuracy all calls for service to the proper units and locations.
• Operate various computer software programs to provide prompt and accurate information.
• Maintain accurate records concerning status of police and other emergency responders.
• Monitor and dispatch all alarms received via alarm systems receivers to appropriate agency/personnel at the required level.
• Receive and transmit any information called for by emergency response personnel with speed and accuracy.
• Assist persons at the public reception window.
• Maintain strict radio discipline and comply with all department directives in the use of communication devices/systems.
• Immediately and properly record all data and maintain correspondence (radio, telephone, walk-in) logs.
• Maintain personal uniform and appearance to meet appearance standards specified by department, policy, regulation and directive.
• Assist with record and file maintenance as appropriate.
• Perform all other duties related to the position as specified by appropriate authority.

Equipment Used:

Personal and networked computer and peripheral technology equipment, multi-channel two-way radio equipment, multi-line telephone equipment, closed circuit television equipment, electronic alarm receiving equipment, facility access control equipment, and severe weather monitoring equipment.

Working Conditions:

Long periods of sitting, keyboarding, and interactions with internal and external publics in an indoor, smoke free, closed office environment with controlled temperature and fluorescent lighting while maintaining emotional control under stress.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

Position Type: Full-Time

Job Requirements

Contact Information

• Human Resources Department , Receptionist
• HUMAN RESOURCES
• Katy, Texas 77494
• Phone: [phone]
• Email: [e-mail]

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