Emergency Communications Specialist

Personnel Board of Jefferson County; Birmingham (AL); On-site; USD 35,000 - 55,000; Full time

Job summary

Public Safety Telecommunicators in Birmingham support the city by receiving emergency and non-emergency calls, entering details into CAD, and directing information to dispatchers. This role operates in a call center with multiple monitors, phones, and radios, and requires the ability to work 8- or 12-hour shifts, including nights and weekends.

Work involves monitoring CAD, coordinating with emergency responders, and providing information and referrals to citizens.

Qualifications

• Experience in a customer service-oriented position.
• No felony convictions or misdemeanors involving violent offenses or issues of moral turpitude.
• Willing to submit to a general and criminal background check.
• Willing to work an 8- or 12-hour shift on any shift or day (e.g., nights, weekends, holidays) and overtime as needed.

Responsibilities

• Answers and manages calls to allow effective communication and response of emergency responders (police, fire, EMS) for citizens during emergency situations.
• Provides information and referrals to citizens and public safety personnel for non-emergency situations.
• Operates a technology-based work station with multiple monitors, software programs, phones, headsets, and alarm boards to receive, forward, and monitor calls.
• Enters information from emergency calls into the CAD system while gathering incident details.
• Transfers calls to appropriate dispatcher and monitors relay of call to ensure information is received.
• Communicates with external agencies to provide information regarding citizen requests.
• Monitors local conditions and updates dispatchers via CAD to keep responders informed.

Skills

Customer service experience

Job description

Public Safety Telecommunicators in Birmingham support the city by receiving emergency and non-emergency calls, entering details into CAD, and directing information to dispatchers. This role operates in a call center with multiple monitors, phones, and radios, and requires the ability to work 8- or 12-hour shifts, including nights and weekends.

Work involves monitoring CAD, coordinating with emergency responders, and providing information and referrals to citizens.