Emergency Communications Specialist

The Personnel Board of Jefferson County Alabama; Birmingham (AL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical and dental insurance

Employer-sponsored retirement (pension

Generous paid holidays

Job summary

The Personnel Board of Jefferson County Alabama in Birmingham is seeking a Public Safety Telecommunicator to handle emergency and non-emergency calls, enter data into CAD, and coordinate with dispatchers. The role uses multiple monitors, phones, and radios in a call center setting.

Candidates must have customer service experience, pass background checks, and be willing to work varied shifts including nights and weekends. Competitive benefits and retirement are offered.

Qualifications

• Experience in a customer service-oriented position.
• Willing to submit to a general and criminal background check.
• Willing to work an 8- or 12-hour shift on any shift or day (e.g., nights, weekends, holidays) and overtime as needed.

Responsibilities

• Answers and manages calls to allow effective communication and response of emergency responders (police, fire, EMS).
• Provides information and referrals to citizens and public safety personnel by responding to calls involving non-emergency situations.
• Operates a technology-based work station with multiple monitors, software programs, PC, phones, headsets, and alarm boards to receive, forward, and monitor calls.

Skills

Customer service

Shift work readiness

Job description

The Personnel Board of Jefferson County Alabama in Birmingham is seeking a Public Safety Telecommunicator to handle emergency and non-emergency calls, enter data into CAD, and coordinate with dispatchers. The role uses multiple monitors, phones, and radios in a call center setting.

Candidates must have customer service experience, pass background checks, and be willing to work varied shifts including nights and weekends. Competitive benefits and retirement are offered.