Emergency Communications Operator — Public Safety Dispatcher

Commonwealth of Pennsylvania; Bethlehem (Northampton County); On-site; USD 42,000 - 62,000; Full time

Job summary

The Pennsylvania State Police seek a Police Communications Operator to manage critical information, support troopers, and ensure reliable communications during routine events and emergencies.

You will handle emergency calls, coordinate incidents, research data in CLEAN and JNET, assist the public, and participate in training to instruct new operators on procedures and standards. This role requires rotating shifts.

Qualifications

• Two years of experience with two-way radio or CAD systems, or 60 college credits, or equivalent.
• Ability to enter, update, and retrieve information accurately.
• Clear speaking voice and reliable communication in high-pressure situations.

Responsibilities

• Emergency Call Handling: receive calls, determine priority, relay to Troopers.
• Incident Coordination: dispatch information and maintain records.
• Data Research: access and update records in CLEAN and JNET.
• Public Assistance: answer inquiries and assist station visitors with info.
• Training Participation: attend and assist in operator training.

Skills

Two-way radio

Computer aided dispatch

Data entry

Verbal communication

Attention to detail

Education

60 college credits

Tools

CLEAN

JNET

Job description

The Pennsylvania State Police seek a Police Communications Operator to manage critical information, support troopers, and ensure reliable communications during routine events and emergencies.

You will handle emergency calls, coordinate incidents, research data in CLEAN and JNET, assist the public, and participate in training to instruct new operators on procedures and standards. This role requires rotating shifts.