Emergency Communications Officer/Jailer

Glenpool Conference Center; Glenpool (OK); Hybrid; USD 32,000 - 52,000; Full time

Job summary

The City of Glenpool is seeking a Dispatcher/Jailer to maintain the security and safety of the Jail facility. The Dispatcher/Jailer operates the 911 system, assigns law enforcement and other emergency services providers to calls for service, and communicates important public safety information to emergency responders and the public.

Ideal candidates have a high school diploma/GED and the ability to handle stress, with strong communication skills.

Qualifications

• Knowledge of equipment, policies, procedures, and strategies to support security operations.
• Knowledge of laws, codes, court procedures, and government regulations.
• Ability to handle stress and communicate clearly.

Responsibilities

• Exchange information between service providers via telephone, teletype, fax, computer, email and radio.
• Receive complaints and document pertinent information on forms or computerized entries.
• Route citizen's calls and inquiries to proper personnel, service, or department.
• Relate ordinances, policies, and methods to citizens relevant to a reported problem.
• Receive, compose, forward, and route teletype information.
• Document prisoner histories, receive property, and supervise prisoners according to well defined practices.

Skills

Stress management

Communication

Prioritization

Education

High school diploma/GED

Job description

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Minimum Education Requirements

High school diploma/GED

Direct Supervisor

Chief of Police

Supervisory Responsibility

None

Primary Work Location

Office setting

Physical requirements

Stand or sit for prolonged periods of time; occasionally stoop, bend, kneel, crouch, reach, and twist; to lift carry, push, and/or pull to moderate amounts of weight; operate office equipment requiring repetitive hand movement and fine coordination; travel to other locations using various modes of private and commercial transportation; and verbally communicate to exchange information.

Certification

Possession of a valid Class D driver's license, OLETS Jail certification, CPR, and First-aid are required.

Job Summary

The Dispatcher/Jailer is responsible for maintaining the security and safety of the Jail facility. The Dispatcher/Jailer operates the 911 system, assigns law enforcement and other emergency services providers to calls for service, and communicates important public safety information to emergency responders and the public.

Essential Job Functions

An employee in this position may be called upon to do any or all of the following essential duties:

• Exchange information between multiple service providers and users via telephone, teletype, fax, computer, email and radio.
• Receive complaints from citizens and document pertinent information on forms or computerized entries.
• Route citizen's calls and inquiries to proper personnel, service, or department.
• Relate ordinances, policies, and methods to citizens relevant to a reported problem.
• Receive and forward radio traffic regarding information and documents pertinent information on forms or computerized entries.
• Receive, compose, forward, and route teletype information.
• Document prisoner histories, receive property, and supervise prisoners according to well defined practices.
• Receive and book prisoners into facility, using the department's Record Management System.
• Secure prisoner property held until released.
• Search prisoners prior to being placed into facility.
• Oversee prisoners, assure prisoner is fed, receive necessary medical attention, and perform hourly welfare checks.
• Receive cash bonds/fines or other means for prisoner release, document/file time of release, with return of detainee personal property.
• Insure all booking photos and fingerprints are accurately and properly acquired, document/computer entries are completed prior to prisoner being released.
• Responsible for monetary integrity, by documenting all monies received from prisoner's property and/or cash bond payments.
• Perform related tasks as required.

Essential Functions, Qualifications, Knowledge, Skills, and Abilities (KSA's) for Employment

An employee in this class must have the following knowledge, skills, and abilities upon application:

Knowledge

• Relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Skills

• Handle stress effectively without it interfering with performance.
• Organize, set priorities, and exercise sound independent judgment within areas of responsibility.
• Communicate clearly and effectively, both orally and in writing.

Abilities

• Control personal and emotional reactions to all situations.
• Defend oneself in case of an emergency.
• Must be able to establish and maintain positive and effective working relationships and attitudes with co-workers and the public.