Communications Manager

City of Coweta; Coweta (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

City of Coweta is seeking a Communications Supervisor to oversee the dispatching of emergency services and manage staff within the Communications Center and jail. The role requires leadership, strict adherence to policies, and coordination with police and other agencies.

The position emphasizes ethical service, sound judgment, and continuous supervision of operations to ensure accurate communications and prisoner handling in compliance with state standards.

Qualifications

• Associates Degree required.
• Minimum two years' experience in a law enforcement agency or E-911 center.
• Knowledge of modern law enforcement principles, procedures and equipment.
• Ability to communicate effectively orally and in writing.
• Ability to exercise sound judgment and manage emergencies.
• Knowledge of the City's geography.

Responsibilities

• Supervise dispatching of emergency services on assigned shifts.
• Set an example with high ethics, courtesy and diligent service.
• Maintain availability by radio or telephone for major emergencies.
• Transmit directives from higher authority to subordinates.
• Plan, organize and direct activities of staff in the Communications Center.
• Maintains log of radio and phone communications and reports.
• Assist in booking, searches and release of prisoners.
• Perform security patrols in jail area.
• Maintain orderly work area and equipment; ensure compliance with laws.

Skills

Law enforcement principles

Communications Center tools

Oral and written communication

Judgement and decision making

Knowledge of city geography

Education

Associate's Degree

Tools

E-911 equipment

CADS

OLETS terminals

Mapping system

Job description

Description

General Purpose
Performs a variety of clerical, administrative and technical work in receiving and dispatching routine and emergency information. Maintains official records related to the Communications Center and Jail. Assists in the administration of the standard operating policies and procedures and practices of the Coweta Police Department. Responsible for the care and custody of prisoners while they are in jail in accordance with Oklahoma Jail Standards. Responsible for the staff within their assignment.
Under general direction, plans, organizes, directs and administers the operation and activities of the Communications Center in dispatching emergency services. Supervises and coordinates the work of subordinate staff and performs related duties as required.

Examples of Duties

Essential Duties and Responsibilities
Works on shifts performing the duties as the Communications Supervisor and related duties associated with the dispatching of emergency services.
Shall set an example for all subordinates for high ethical standards, courtesy and diligence of service.
Uses sound judgement in deciding course of action; expected to handle difficult or emergency situations with or without assistance.
Maintains availability by radio or telephone for consultation on major emergencies.
Shall maintain a harmonious relationship within the Communications Center, the Police Department, other law enforcement agencies and personnel and the members of the public.
Shall maintain proper discipline of all assigned personnel and have the authority to administer appropriate disciplinary action for violations of the City’s administrative policy, departmental policy and procedures, Twenty One Standards of Conduct, department’s mission statement, oath of office or lawful directives or practices.
Shall suspend a member of the Communications Center from duty whose conduct poses an immediate threat to the good order and discipline of the Coweta Police Department or to the general welfare and safety of the public. The Police Chief or designee shall be immediately notified of such actions.
Shall promptly transmit all legitimate directives of higher authority, assuring proper consistent interpretation and compliance of those directives of their subordinates.
Shall perform such supervisory duties as necessary and assigned, including the planning, organizing and directing the activities of their subordinates.
Shall assist in the development of departmental programs, including training, improved job performance, public confidence and efficient use of personnel, equipment and facilities.
Shall submit to the Chief such reports as are required to accurately reflect problems, solutions, services and activities of the Communications Center.
Shall authorize all vacation leave when appropriately requested by employees within their assigned authorization.
Monitors telephones, radios, E-911 equipment, OLETS terminals, mapping system, CADS, and computers associated with Communications Center. Answers calls for service and ascertains the nature of the call, gathers all necessary information to transmit or relay.
Assist in the booking, searches and release of prisoners.
Performs security patrols in the jail area.
Maintains log on radio and telephone communications and location of personnel and equipment in the event of an emergency situation. Maintains on going contact with responding personnel and keeps that personnel informed of all incoming pertinent information.
Maintains Communications Center work area and jail in a clean and orderly fashion.
Reviews a variety of related reports prepared by subordinate personnel.
Carries out duties in conformance with Federal, State, County, and City laws and ordinances.
Peripheral Duties
Schedules, conducts and participates in meetings.
Serves as a member of various employee committees as needed.
Maintains departmental equipment, supplies, and facilities.

Typical Qualifications

Education and Experience Guidelines
(A)Associates Degree.
(B)Minimum of two (2) years work experience in a law enforcement agency or an
E-911 Emergency Operations Center.
Necessary Knowledge, Skills and Abilities:
(A)Knowledge of modern law enforcement principles, procedures, techniques, and equipment.
(B)Skill in operating the tools and equipment in the Communications Center.
(C)Knowledge of applicable laws, ordinances, and department rules, and regulations; ability to perform work requiring good physical condition; ability to communicate effectively orally and in writing; ability to establish and maintain effective working relationships with subordinates, peers, and supervisors; ability to exercise sound judgement in evaluating situations and in making decisions; ability to follow verbal and written instructions; knowledge of the City's geography.

Supplemental Information

Special Requirements
(A)Must be 21 years of age at the time of employment.
(B)Must possess, or be able to obtain by time of hire, a valid Oklahoma State Driver’s License without record of suspension or revocation in any State.
(C)Must not have been convicted in state or federal court for any felony, crime of moral turpitude, or a crime of domestic violence.
(D)Must be a United States citizen or resident alien status, as defined by U.S. Citizenship and Immigration Services.
(E)Must be able to speak, read and write the English language.
(F)Must be of good moral character and of temperate and industrious habits.
(G)Must within six (6) months of their appointment as Communications Supervisor, must satisfactorily complete the minimum OLETS approved certification course and satisfactorily pass all written examinations required for OLETS certification.
(H)Must have fingerprint clearance from the Federal Bureau of Investigations and the Oklahoma State Bureau of Investigation.
(J)Must not have been involuntarily committed to an Oklahoma state mental institution.