Communications Manager

Coweta, City of (OK); Coweta (OK); On-site; USD 52,000 - 66,000; Full time

Job summary

City of Coweta seeks a Communications Supervisor to oversee the dispatch center and jail-related tasks, ensuring efficient operation and high service standards. You will guide staff, handle critical information, and coordinate with law enforcement agencies. Strong judgment and ethical leadership are essential.

The role requires knowledge of emergency communications, OLETS, CADS, and the ability to manage daily operations and emergencies with professionalism.

Qualifications

• Associates Degree required.
• Minimum of two years’ work experience in a law enforcement agency or an E-911 center.

Responsibilities

• Supervise dispatching of emergency services and related duties.
• Ensure compliance with policies and procedures, maintain discipline.
• Monitor communications equipment and respond to major emergencies.

Skills

Law enforcement knowledge

Operator of dispatch equipment

Effective communication

Education

Associates Degree

2+ years law enforcement or E-911 experience

Tools

CADS

OLETS terminals

Radio/telephone systems

Job description

General Purpose

Performs a variety of clerical, administrative and technical work in receiving and dispatching routine and emergency information. Maintains official records related to the Communications Center and Jail. Assists in the administration of the standard operating policies and procedures and practices of the Coweta Police Department. Responsible for the care and custody of prisoners while they are in jail in accordance with Oklahoma Jail Standards. Responsible for the staff within their assignment.

Essential Duties and Responsibilities

• Works on shifts performing the duties as the Communications Supervisor and related duties associated with the dispatching of emergency services.
• Shall set an example for all subordinates for high ethical standards, courtesy and diligence of service.
• Uses sound judgement in deciding course of action; expected to handle difficult or emergency situations with or without assistance.
• Maintains availability by radio or telephone for consultation on major emergencies.
• Shall maintain a harmonious relationship within the Communications Center, the Police Department, other law enforcement agencies and personnel and the members of the public.
• Shall maintain proper discipline of all assigned personnel and have the authority to administer appropriate disciplinary action for violations of the City’s administrative policy, departmental policy and procedures, Twenty One Standards of Conduct, department’s mission statement, oath of office or lawful directives or practices.
• Shall suspend a member of the Communications Center from duty whose conduct poses an immediate threat to the good order and discipline of the Coweta Police Department or to the general welfare and safety of the public. The Police Chief or designee shall be immediately notified of such actions.
• Shall promptly transmit all legitimate directives of higher authority, assuring proper consistent interpretation and compliance of those directives of their subordinates.
• Shall perform such supervisory duties as necessary and assigned, including the planning, organizing and directing the activities of their subordinates.
• Shall assist in the development of departmental programs, including training, improved job performance, public confidence and efficient use of personnel, equipment and facilities.
• Shall submit to the Chief such reports as are required to accurately reflect problems, solutions, services and activities of the Communications Center.
• Shall authorize all vacation leave when appropriately requested by employees within their assigned authorization.
• Monitors telephones, radios, E-911 equipment, OLETS terminals, mapping system, CADS, and computers associated with Communications Center.
• Answers calls for service and ascertains the nature of the call, gathers all necessary information to transmit or relay.
• Assist in the booking, searches and release of prisoners.
• Performs security patrols in the jail area.
• Maintains log on radio and telephone communications and location of personnel and equipment in the event of an emergency situation. Maintains ongoing contact with responding personnel and keeps that personnel informed of all incoming pertinent information.
• Maintains Communications Center work area and jail in a clean and orderly fashion.
• Reviews a variety of related reports prepared by subordinate personnel.
• Carries out duties in conformance with Federal, State, County, and City laws and ordinances.

Peripheral Duties

• Schedules, conducts and participates in meetings.
• Serves as a member of various employee committees as needed.
• Maintains departmental equipment, supplies, and facilities.

Education and Experience Guidelines

• (A)Associates Degree.
• (B)Minimum of two (2) years work experience in a law enforcement agency or an E-911 Emergency Operations Center.

Necessary Knowledge, Skills and Abilities:

• (A)Knowledge of modern law enforcement principles, procedures, techniques, and equipment.
• (B)Skill in operating the tools and equipment in the Communications Center.
• (C)Knowledge of applicable laws, ordinances, and department rules, and regulations; ability to perform work requiring good physical condition; ability to communicate effectively orally and in writing; ability to establish and maintain effective working relationships with subordinates, peers, and supervisors; ability to exercise sound judgement in evaluating situations and in making decisions; ability to follow verbal and written instructions; knowledge of the City's geography.

Special Requirements

• (A)Must be 21 years of age at the time of employment.
• (B)Must possess, or be able to obtain by time of hire, a valid Oklahoma State Driver’s License without record of suspension or revocation in any State.
• (C)Must not have been convicted in state or federal court for any felony, crime of moral turpitude, or a crime of domestic violence.
• (D)Must be a United States citizen or resident alien status, as defined by U.S. Citizenship and Immigration Services.
• (E)Must be able to speak, read and write the English language.
• (F)Must be of good moral character and of temperate and industrious habits.
• (G)Must within six (6) months of their appointment as Communications Supervisor, must satisfactorily complete the minimum OLETS approved certification course and satisfactorily pass all written examinations required for OLETS certification.
• (H)Must have fingerprint clearance from the Federal Bureau of Investigations and the Oklahoma State Bureau of Investigation.
• (J)Must not have been involuntarily committed to an Oklahoma state mental institution.