Emergency Communications Dispatcher (Security)

Walt Disney World; Lake Buena Vista (FL); On-site; USD 34,000 - 41,000; Part time

Job summary

Walt Disney World in Florida is seeking a Security Specialist to monitor and coordinate communications for incidents across our properties. You will receive calls, assess urgency, and dispatch Cast Members and partners while maintaining clear records using CAD systems.

The role requires staying calm under pressure, multitasking efficiently, and upholding strict confidentiality. A Florida driver’s license and relevant security credentials are essential.

Qualifications

• Valid Florida Driver's License.
• Ability to obtain Florida Class D Security License.
• Ability to multi-task in a high-pressure, fast-paced environment.
• Strong judgment and discretion in decision making.
• Experience in security, military police, law enforcement, Emergency Management (EM), EMS, dispatch, or related field.

Responsibilities

• Research ongoing communication in external markets to guide leadership regarding incidents.
• Capture incoming calls, prioritize information, and dispatch Cast Members promptly.
• Audibly intake and transcribe communication and documents using CAD.
• Monitor alarm monitoring software and dispatch partners for emergency response.
• Use radio telecommunications and computer technology to record field operations.
• Perform other related tasks as assigned by leadership.
• Maintain discretion and confidentiality.
• Deliver clear verbal and written messages to internal and external partners.

Skills

Driver's license

Security license

Multitasking

Judgment under pressure

Communication

Data entry

Office software

Emergency management experience

911 dispatcher certification

Tools

CAD software

Job description

Walt Disney World in Florida is seeking a Security Specialist to monitor and coordinate communications for incidents across our properties. You will receive calls, assess urgency, and dispatch Cast Members and partners while maintaining clear records using CAD systems.

The role requires staying calm under pressure, multitasking efficiently, and upholding strict confidentiality. A Florida driver’s license and relevant security credentials are essential.