Emergency Communications Dispatcher — Public Safety Operator

National Public Safety Careers; El Dorado (KS); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee‑assistance resources

Professional development

Job summary

National Public Safety Careers seeks qualified Public Safety Dispatchers/Telecommunicators in Kansas. The role involves handling emergency and nonemergency calls, verifying locations, and coordinating responses using CAD, radio, and mapping systems.

Applicants should have a high school diploma or equivalent; certifications depend on services and jurisdiction. Expect variable shifts, potential nights, weekends, and overtime in staffing shortages or emergencies.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Entry‑level and experienced classifications may have different qualifications, training expectations, and compensation.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.
• Required certifications depend on the services handled and the jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Job description

National Public Safety Careers seeks qualified Public Safety Dispatchers/Telecommunicators in Kansas. The role involves handling emergency and nonemergency calls, verifying locations, and coordinating responses using CAD, radio, and mapping systems.

Applicants should have a high school diploma or equivalent; certifications depend on services and jurisdiction. Expect variable shifts, potential nights, weekends, and overtime in staffing shortages or emergencies.