Emergency Communications Dispatcher - Public Safety Impact

Public Safety Dispatch Network; Mendota Heights (MN); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Public Safety Dispatch Network in Mendota, MN is seeking qualified applicants for Dispatcher/Telecommunicator positions. The role involves handling emergency and nonemergency calls, verifying locations, classifying requests, and operating CAD, radio and mapping systems.

Must be able to manage multiple tasks and follow agency procedures under pressure. Benefits and compensation vary by employer and appointment type; ongoing training, background checks and certifications are typically required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.
• Required certifications depend on the services handled and the jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information‑security requirements

Job description

Public Safety Dispatch Network in Mendota, MN is seeking qualified applicants for Dispatcher/Telecommunicator positions. The role involves handling emergency and nonemergency calls, verifying locations, classifying requests, and operating CAD, radio and mapping systems.

Must be able to manage multiple tasks and follow agency procedures under pressure. Benefits and compensation vary by employer and appointment type; ongoing training, background checks and certifications are typically required.