Public Safety Dispatcher & Telecommunicator (24/7)

Regional 911 Intake Solutions; Setauket (NY); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Regional 911 Intake Solutions in Setauket, NY, is seeking Public Safety Dispatchers/Telecommunicators. You will handle emergency and nonemergency calls, verify locations, and coordinate responses using CAD, mapping, phone, and radio systems.

The role requires strong typing, listening, and communication skills in a fast-paced environment. Shift work, nights, weekends, and overtime may be required to maintain continuous staffing.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.
• Required certifications depend on the services handled and the jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Accurate typing

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

CAD software

Telephone systems

Radio systems

Mapping software

Job description

Regional 911 Intake Solutions in Setauket, NY, is seeking Public Safety Dispatchers/Telecommunicators. You will handle emergency and nonemergency calls, verify locations, and coordinate responses using CAD, mapping, phone, and radio systems.

The role requires strong typing, listening, and communication skills in a fast-paced environment. Shift work, nights, weekends, and overtime may be required to maintain continuous staffing.