Public Safety Communications Specialist (Emergency Dispatch)

APCO International; Virginia; Hybrid; USD 54,000 - 82,000; Full time

Job summary

The City of Fredericksburg, Virginia is seeking an Emergency Communications Officer (Certified Lateral) to operate in the Emergency Operations Center, dispatch police, fire and EMS, and perform related administrative duties.

This full-time position requires shift work including nights, weekends and holidays; starting salary $54,400 - $81,519 DOQ, with a comprehensive benefits package.

Qualifications

• Virginia DCJS Communications Basic certification (or approved out-of-state equivalent).
• Current VCIN certification (or approved out-of-state equivalent).
• Current CPR certification.
• Current APCO or Medical Priority Emergency Medical Dispatch certification.
• 12-months continuous employment as a public safety tele-communicator.

Responsibilities

• Receive, process, and prioritize emergency and non-emergency requests for police, fire and EMS.
• Guide callers through high-stress situations and obtain information for effective response.
• Provide pre-arrival instructions per established protocols.
• Dispatch law enforcement, fire and EMS resources as incidents warrant.
• Maintain radio communications and document unit status and activity.
• Monitor responder activity and assist with coordination of resources.
• Engage with the public professionally and participate in outreach when needed.

Skills

Public safety communications

Customer service

Shift work

Calm under pressure

Education

High School Diploma or GED

Job description

The City of Fredericksburg, Virginia is seeking an Emergency Communications Officer (Certified Lateral) to operate in the Emergency Operations Center, dispatch police, fire and EMS, and perform related administrative duties.

This full-time position requires shift work including nights, weekends and holidays; starting salary $54,400 - $81,519 DOQ, with a comprehensive benefits package.