Emergency Communications Dispatcher I

City of Norwalk; Norwalk (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

The City of Norwalk is seeking a skilled dispatcher to receive and relay emergency and non-emergency reports by radio or telephone, prioritizing and transmitting messages to mobile units and departments.

The ideal candidate will have knowledge of radio and computer-aided dispatch systems, strong communication skills, the ability to remain calm under pressure, and readiness to obtain Telecommunicator and EMD certifications within one year.

Qualifications

• Knowledge of radio and communication equipment operation.
• Knowledge of dispatching terminology, procedure and equipment.
• Ability to effectively utilize Windows-based computer systems.
• Knowledge of City of Norwalk geography.
• Ability to find information in directories and manuals.
• Ability to maintain logs and files.
• Ability to receive, clarify, record and input oral and written communications accurately.
• Ability to communicate effectively, orally and in writing.
• Ability to understand and follow oral and written directions.
• Ability to remain calm under stressful circumstances.
• Ability to deal effectively with others.
• Ability to type thirty (30) words per minute.

Responsibilities

• Receives emergency and non-emergency complaints, messages and information by radio or telephone.
• Sets priorities among incoming messages to determine which should be transmitted first.
• Determines appropriate course of action based on procedures and information from the computer-aided dispatch system.
• Transmit messages by radio, telephone or intercom to appropriate person, department or agency.
• Dispatches proper equipment and personnel to locations where service, assistance, or coverage is needed.
• Monitors various radio frequencies, computer terminals or other systems for information or requests for assistance.
• Obtains information from reference books and manuals or computer files.
• Maintains various logs and files manually or on computer.

Education

High School graduate or equivalent

Job description

The City of Norwalk is seeking a skilled dispatcher to receive and relay emergency and non-emergency reports by radio or telephone, prioritizing and transmitting messages to mobile units and departments.

The ideal candidate will have knowledge of radio and computer-aided dispatch systems, strong communication skills, the ability to remain calm under pressure, and readiness to obtain Telecommunicator and EMD certifications within one year.