Emergency Communications Dispatcher – Fast-Paced Public Safety

City of O'Fallon, IL; O'Fallon (IL); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Lump-sum vacation time bonus for Lates

Job summary

The City of O'Fallon, IL, seeks an Emergency Communications Dispatcher to operate a computer-aided dispatch system and respond to 9-1-1 calls. The role includes prioritizing emergencies, dispatching police, fire, and medical units, and providing crisis intervention as needed.

Starting wage is $32.33/hour with potential to start up to $34.99/hour for qualified lateral candidates. Lateral hires may receive a one-time lump payment of 40 hours of vacation time upon hire.

Qualifications

• High School diploma or equivalent; additional education/training a plus.
• Typing speed 40 wpm or higher.
• Preference for certification in 9-1-1 systems or EMS dispatch.
• Reliability with 4–12 hour shifts including evenings, overnights, weekends.
• Able to use word processing, spreadsheets, databases, and dispatch software.

Responsibilities

• Receive 9-1-1 calls and determine nature and location of emergencies.
• Dispatch police, fire, EMS, or other units per procedures.
• Perform Emergency Medical Dispatch and crisis intervention with pre-arrival instructions.
• Maintain communications with units and monitor multiple radio frequencies.
• Enter and retrieve information in computer systems and assist callers.
• Safely manage high call volumes in a public safety environment.

Skills

Typing speed

Emergency dispatch

Customer service

English communication

Education

High School diploma

Tools

Omnigo CAD

LEADS/REJIS familiarity

Job description

The City of O'Fallon, IL, seeks an Emergency Communications Dispatcher to operate a computer-aided dispatch system and respond to 9-1-1 calls. The role includes prioritizing emergencies, dispatching police, fire, and medical units, and providing crisis intervention as needed.

Starting wage is $32.33/hour with potential to start up to $34.99/hour for qualified lateral candidates. Lateral hires may receive a one-time lump payment of 40 hours of vacation time upon hire.