Emergency Communications Officer - Dispatcher

City of O’Fallon; O’Fallon (MO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Employer-paid Accident Insurance

Life Insurance

Health Savings Account (HSA) with EMPG

Flexible Spending Accounts (FSAs)

Pet Insurance

Wellness incentives

Onsite workout facilities

Discounted membership at RenaudFitness

Employee Assistance Program (EAP)

Identity-Theft Protection

3 weeks vacation

11 holidays

1 personal holiday

Sick leave

Extended illness leave

LAGERS L-6 Pension Plan

457(b) Retirement Plan

Tuition reimbursement

Job summary

The City of O'Fallon is hiring a Full-Time Emergency Communications Officer – Dispatcher for an onsite role focused on public safety. You will operate a two-way radio, dispatch officers, and coordinate with multiple agencies during emergencies to ensure rapid and appropriate response.

You will handle 911 calls and non-emergency inquiries, maintain critical data systems, and contribute to accurate reports and testimony.

Qualifications

• Experience in emergency communications or dispatch is preferred.
• Strong written and verbal communication skills.
• Ability to work calmly under pressure and coordinate with multiple agencies.

Responsibilities

• Operate a two-way radio and dispatch officers and first responders during emergencies.
• Assist with 911 and non-emergency calls and provide essential information to field personnel.
• Monitor surveillance and weather conditions and maintain accurate records and warrants.

Job description

Join the City of O'Fallon as a Full-Time Emergency Communications Officer – Dispatcher. This onsite position places you at the heart of emergency response, where you'll utilize cutting‑edge technology and innovative problem‑solving skills to assist those in need. You'll work closely with local law enforcement and first responders, ensuring safety and excellence in every call you handle.

With competitive pay at $28.38/hour, your dedication will be rewarded as you contribute to the well‑being of O'Fallon residents. The City of O'Fallon values its employees and their wellbeing. Our benefits package includes comprehensive insurance and wellness programs such as Medical, Dental, Vision, employer‑paid Accident and Life Insurance; an optional Health Savings Account (HSA) with employer contributions; Flexible Spending Accounts (FSAs); optional Pet Insurance; reward wellness incentives; onsite workout facilities; discounted membership at Renaud Fitness/Aquatic Center; an Employee Assistance Program (EAP); and Identity‑Theft Protection.

To promote work‑life balance, paid leave benefits include 3 weeks of vacation for new hires, 11 holidays, 1 personal holiday, sick leave, and extended illness for oneself or to care for family members. Some facilities even feature designated, fully furnished Zen and lactation rooms.

The City of O'Fallon participates in the Missouri LAGERS L‑6 Pension Plan and offer a 457 (b) Retirement Plans. Committed to continued employee growth, the City also offers tuition reimbursement.

Make a difference as AN Emergency Communications Officer - Dispatcher

As a Full‑Time Emergency Communications Officer – Dispatcher at the City of O'Fallon, you will play a pivotal role in maintaining public safety through various critical responsibilities. You'll operate a two‑way radio to communicate with field personnel, dispatch officers, and connect multiple agencies during emergencies. Your swift response to 911 calls will require you to assess the situation, prioritize needs, and coordinate appropriate responders. You'll also provide vital information to officers in the field, manage non‑emergency calls, and maintain essential data such as warrants.

Your role involves monitoring surveillance cameras, weather emergencies, and inmate arrest statuses while ensuring that communication systems are restored after outages. With the ability to deliver credible testimony in court and your knowledge of law enforcement procedures, city geography, and emergency response protocols, you will be an essential part of a dedicated team working towards excellence in community safety.

What matters most

To thrive as a Full‑Time Emergency Communications Officer – Dispatcher with the City of O'Fallon, you will need a unique blend of skills and knowledge. Proficiency in operating two‑way radios and computerized databases is essential, as you'll be responsible for dispatching officers and providing real‑time information to field personnel. Familiarity with enhanced 911 systems, emergency communication protocols, and CAD systems will be crucial for effectively managing emergencies and prioritizing calls.

Strong analytical skills will enable you to assess situations quickly and implement appropriate solutions. Your ability to prepare clear, precise administrative reports and communicate effectively, both verbally and in writing, will also be vital. Additionally, a solid understanding of law enforcement terminology, city geography, and the ability to respond calmly in high‑pressure situations will set you apart as a successful team member dedicated to public safety.

Ready to join our team?

The City of O'Fallon is an Equal Opportunity Employer and participates in E-Verify.