Emergency Communications Dispatcher (911) – Flexible Schedule

County of Delaware; Media (Delaware County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Professional development assistance

Job summary

The County of Delaware is seeking a 911 Call Taker in Media, PA to handle emergency and non-emergency calls using a CAD system. The role requires quick decision‑making, calmness under pressure, and the ability to multi‑task while relaying information to dispatchers.

Training pays $15.00/hour for 20 hours per week for 20 weeks; after training, compensation is $26.80/hour or about $60,000/year. Testing, background checks and certifications are required, with a full-time schedule and benefits.

Qualifications

• High School Diploma or GED.
• Ability to clearly speak, read and write in English.
• APCO Basic Telecommunication certification is preferred.
• CPR/TDD/HAZMAT awareness is a plus.
• ICS 100/700 certification is preferred.

Responsibilities

• Handle and process emergency and non-emergency 911 calls in a timely and professional manner.
• Provide pre-arrival medical, fire, and law enforcement instructions.
• Maintain certification and continuing education requirements.
• Enter information accurately into the CAD system and coordinate dispatch.

Skills

Clear communication

Multitasking

Under pressure

Education

GED/HS Diploma

APCO Basic Telecommunication certification

APCO EMD certification

CPR/TDD/HAZMAT awareness

ICS 100/700

Job description

The County of Delaware is seeking a 911 Call Taker in Media, PA to handle emergency and non-emergency calls using a CAD system. The role requires quick decision‑making, calmness under pressure, and the ability to multi‑task while relaying information to dispatchers.

Training pays $15.00/hour for 20 hours per week for 20 weeks; after training, compensation is $26.80/hour or about $60,000/year. Testing, background checks and certifications are required, with a full-time schedule and benefits.