Emergency Communications Dispatcher (911 & CAD)

Hialeah; Florida; On-site; USD 52,000 - 104,000; Full time

Job summary

Hialeah is seeking a Police Radio Dispatcher to operate two-way radio and CAD systems, dispatch officers and coordinate responses to emergencies. The role requires strict confidentiality and the ability to work rotating shifts in a central communications center.

Candidates should have a high school diploma or GED, typing skills, and emergency-dispatch credentials or the ability to obtain them. Bilingual English/Spanish is highly valued for effective public and interagency communication.

Qualifications

• High school diploma or GED required; typing speed 25 wpm.
• Prior 911 dispatcher training or certification preferred.
• Ability to obtain FCIC/NCIC certification and emergency dispatch credentials.
• Knowledge of FCC procedures and radio dispatch practices.
• Familiarity with CAD/RMS and multi-line telecom equipment.

Responsibilities

• Operate radio and CAD equipment to dispatch police units.
• Relay orders and information accurately during incidents.
• Maintain computerized records of unit locations and status.
• Respond to emergencies calmly and coordinate with field personnel.
• Train and supervise new dispatchers when directed.

Skills

FCC procedures

Radio transmitting

Emergency services knowledge

Legal procedures

Police regulations

Local geography

CAD/RMS systems

Dispatcher training

Calm under pressure

Bilingual English/Spanish

Education

High School Diploma or GED

Typing 25 wpm

911 Public Safety Telecommunicator certification

CJIS Certification

EMD/EPD/FED certifications

Tools

FCIC/NCIC terminals

CAD system

Multi-line telephone system

Job description

Hialeah is seeking a Police Radio Dispatcher to operate two-way radio and CAD systems, dispatch officers and coordinate responses to emergencies. The role requires strict confidentiality and the ability to work rotating shifts in a central communications center.

Candidates should have a high school diploma or GED, typing skills, and emergency-dispatch credentials or the ability to obtain them. Bilingual English/Spanish is highly valued for effective public and interagency communication.