Emergency Communications Dispatcher

APCO International; Miami (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

APCO International in Miami, FL seeks a Security Dispatcher to operate in a high-volume control room handling emergency and non-emergency calls. You will dispatch Public Safety Officers, monitor alarms, manage badge access, and log incidents while coordinating with police, fire, and security teams.

The role requires multi-tasking, proficiency with monitoring systems, and strong English communication; bilingual Spanish is a plus.

Qualifications

• CPI certification active within 90 days of hire.
• AED certification active within 30 days of hire.
• Valid Florida driver’s license and clean driving record.
• High school diploma or equivalent preferred.
• 6 months hospital/hotel setting experience preferred.
• English communication in writing and speech; bilingual English/Spanish preferred.

Responsibilities

• Dispatch Public Safety Officers to emergencies and priority incidents.
• Manage badge access levels and print badges for staff and contractors.
• Respond to burglar and fire alarms and monitor cameras for proper actions.
• Notify facilities managers of burglar alarms and document actions.
• Monitor camera systems, temperature for refrigerators, and ISENSIX logs.
• Log incidents, update work orders, and oversee TMS entries.
• Coordinate with police, fire, or rescue when needed.

Skills

CPI certification

AED certification

English communication

Bilingual English/Spanish

Microsoft Office

Emergency response

Education

High school diploma or equivalent

Tools

TMS

ISENSIX

Code Red paging system

Badge management system

Job description

APCO International in Miami, FL seeks a Security Dispatcher to operate in a high-volume control room handling emergency and non-emergency calls. You will dispatch Public Safety Officers, monitor alarms, manage badge access, and log incidents while coordinating with police, fire, and security teams.

The role requires multi-tasking, proficiency with monitoring systems, and strong English communication; bilingual Spanish is a plus.