Emergency Communications Dispatcher

Bal Harbour; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

Bal Harbour seeks an experienced Emergency Dispatcher to handle high-demand, critical communications for fire, police and medical services. You will operate radio, CAD systems and other equipment, dispatch units promptly, and provide information to field personnel and the public.

Responsibilities include updating calls with field data, coordinating resources during incidents, and assisting in training new dispatchers to maintain operational readiness.

Qualifications

• High school diploma or equivalent and 6 months–2 years experience operating a keyboard device, receiving and processing calls.
• Must have 911 Public Safety Telecommunicator certification.

Responsibilities

• Dispatch emergency services via radio and CAD as assigned.
• Maintain contact with police/fire units to determine status and location.
• Update dispatched calls with field information from units.
• Coordinate requests from field units and inform supervisors of circumstances.
• Train new Emergency Dispatchers.

Skills

Telephone operations

Radio operations

Computer terminals

Public contact handling

Rapid decision making

Record keeping

Clear spoken English

Color interpretation

Education

High school diploma or equivalent

911 Public Safety Telecommunicator certification

Job description

Bal Harbour seeks an experienced Emergency Dispatcher to handle high-demand, critical communications for fire, police and medical services. You will operate radio, CAD systems and other equipment, dispatch units promptly, and provide information to field personnel and the public.

Responsibilities include updating calls with field data, coordinating resources during incidents, and assisting in training new dispatchers to maintain operational readiness.