Emergency Communications Dispatcher (911)

Seward County; Nebraska; Presencial; USD 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental

Vision

Flexible Spending Accounts

Long-Term Disability

Retirement

Deferred Compensation Plan

Life Insurance

Employee Assistance Program

Vacation and Sick Leave

Floating Holiday

Descripción de la vacante

Seward County is hiring a Public Safety Telecommunicator/E911 Dispatcher to serve as the vital link between the public and emergency services. The role demands independence, high-stress performance, and precise triage of requests for law enforcement, fire, and EMS.

Responsibilities include prioritizing calls, providing pre-arrival instructions, coordinating field units, and ensuring accurate documentation. Training and ongoing education are provided to support career development.

Formación

• Education: High school diploma or GED required.
• Credentials: Valid driver’s license.
• Background Check: Comprehensive local, state and federal background check. Must be without felony convictions.
• Technical Skills: Proficiency with Windows-based software and comfortable operating multi-screen electronic telecommunications equipment.
• Professional Attributes: Strong attention to detail, dependability, adaptability to rapid change, and a service-oriented mindset.
• Stress Management: Ability to function effectively without reservation under chaotic, stressful, and emotionally demanding circumstances.

Responsabilidades

• Emergency Call Management: Professionally screen and prioritize incoming requests via phone, text-to-911, video feeds, and automated data.
• Crisis Communications: Maintain an empathetic, calm, and controlling presence with callers experiencing acute distress. Provide critical pre-arrival instructions and safety guidance according to established protocols until field units arrive.
• First Responder Coordination: Relay accurate operational data to field units, monitor responder safety, conduct status checks, and coordinate with specialized resources such as traffic management, advanced life support or regional response teams.
• Specialized Caller Assistance: Navigate complex communication barriers by utilizing translation services, TDD relays, and mental health resources to assist diverse caller populations.
• Technical System Operation: Simultaneously operate multiple complex computer systems, including CAD, GIS, and communications consoles.
• Documentation & Compliance: Accurately document incident details to establish urgency, maintain records for legal discovery, and adhere to federal disclosure and privacy laws.
• Public Notifications: Activate mass community warning systems and utilize designated platforms to inform the public of severe weather or critical safety events.

Conocimientos

Attention to detail

Dependability

Adaptability

Service mindset

Crisis communications

Educación

High School Diploma or GED

Herramientas

Windows-based software

Multi-screen workstations

Descripción del empleo

Seward County is hiring a Public Safety Telecommunicator/E911 Dispatcher to serve as the vital link between the public and emergency services. The role demands independence, high-stress performance, and precise triage of requests for law enforcement, fire, and EMS.

Responsibilities include prioritizing calls, providing pre-arrival instructions, coordinating field units, and ensuring accurate documentation. Training and ongoing education are provided to support career development.