Emergency Communications Dispatcher — 24-Hour Shifts

County of Contra Costa; Pleasant Hill (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Contra Costa County Communications Division in Pleasant Hill, CA, is seeking a 911 dispatcher to handle routine and emergency calls, triage communications, and dispatch field units. The role requires calm communication, accuracy, and strong teamwork in a fast-paced environment.

The position features a demanding 24-hour Kelly schedule, with on-site duties in Pleasant Hill, CA. A high school diploma is required, and candidates must complete EMT/EMD certification within three months.

Qualifications

• High school diploma, GED, or equivalent.
• Two years of 911 dispatch experience with CAD and radio.
• Within three months, obtain the National Academy of Emergency Medical Dispatch certification.

Responsibilities

• Receive routine and emergency calls for Fire and Medical services.
• Process calls using Medical Protocol Dispatch Systems (MPDS).
• Provide pre-arrival instructions to callers (CPR, childbirth, choking).
• Transmit messages by operating telecommunications and computer equipment.
• Maintain accurate records of location and status of emergency units.
• Maintain radio contact with field units and enforce channel control with discipline.
• Select emergency response units per policies and procedures.

Skills

Multitasking

Communication

Teamwork

Adaptability

Typing 40wpm

Education

High school diploma

Tools

MPDS

CAD

Job description

Contra Costa County Communications Division in Pleasant Hill, CA, is seeking a 911 dispatcher to handle routine and emergency calls, triage communications, and dispatch field units. The role requires calm communication, accuracy, and strong teamwork in a fast-paced environment.

The position features a demanding 24-hour Kelly schedule, with on-site duties in Pleasant Hill, CA. A high school diploma is required, and candidates must complete EMT/EMD certification within three months.