Emergency Communications Dispatcher (Fire/EMS) – 24/7

NENA; Pleasant Hill (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

The Contra Costa County Fire Protection District seeks a Fire District Dispatcher to handle 911 calls, screen using Emergency Medical Dispatch (EMD) protocols, and dispatch fire apparatus to emergencies. You will contribute to an all-hazards organization delivering fire suppression, ALS EMS, and ambulance transport services across the county.

The role requires handling routine and emergency calls, maintaining records, and coordinating with field units on a 24-hour shift schedule.

Qualifications

• High school diploma or GED required.
• Two years of full-time experience operating 9-1-1 telephones, CAD, and radio communications.
• National Academy of Emergency Medical Dispatch certification within 3 months of employment.

Responsibilities

• Receiving routine and emergency calls for Fire and Medical services.
• Processing calls using MPDS protocols.
• Providing pre-arrival instructions to callers (CPR, childbirth, choking).
• Transmitting messages by operating telecommunications and computer equipment.
• Maintaining an accurate record of location and status of emergency response units.
• Maintaining radio contact and enforcing proper channel control with discipline and courtesy.
• Selecting emergency response units per policies and procedures.

Skills

Decision Making

Problem Solving

Professional Expertise

Adaptability

Attention to Detail

Handling Stress

Integrity

Self-Management

Informing

Listening

Interpersonal Savvy

Teamwork

Education

High school diploma or equivalent

EMD Certification (IAED)

Job description

The Contra Costa County Fire Protection District seeks a Fire District Dispatcher to handle 911 calls, screen using Emergency Medical Dispatch (EMD) protocols, and dispatch fire apparatus to emergencies. You will contribute to an all-hazards organization delivering fire suppression, ALS EMS, and ambulance transport services across the county.

The role requires handling routine and emergency calls, maintaining records, and coordinating with field units on a 24-hour shift schedule.