Emergency 911 Dispatcher – Fire & EMS, Team‑Focused

NAPCO; Pleasant Hill (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

24‑hour shift schedule

Job summary

Contra Costa County Fire Protection District seeks skilled Emergency Dispatcher to handle 911 and non-emergency calls, provide on-scene guidance, and coordinate with field units. You will use MPDS and CAD systems, give pre-arrival instructions, and maintain accurate unit status records.

Requires a high school diploma, 40 WPM typing, and the ability to pass a background check and medical screening. Certification as an Emergency Medical Dispatcher is desirable, with 24‑hour shifts and a demanding

Qualifications

• High school diploma, GED equivalency or high school proficiency certificate.
• Ability to type at least 40 words per minute on a PC terminal.
• EMD certification within 3 months of employment is required.

Responsibilities

• Receive routine and emergency calls for Fire and Medical services.
• Process calls using MPDS and CAD systems.
• Provide pre-arrival instructions to callers (CPR, childbirth, choking).
• Transmit messages by operating telecommunications and computer equipment.
• Maintain location and status records of emergency response units.
• Maintain radio contact and enforce proper channel control.

Skills

Typing 40 wpm

Communication

Teamwork

Education

High School Diploma / GED

Tools

CAD

Radio equipment

Telephones (9-1-1)

Job description

Contra Costa County Fire Protection District seeks skilled Emergency Dispatcher to handle 911 and non-emergency calls, provide on-scene guidance, and coordinate with field units. You will use MPDS and CAD systems, give pre-arrival instructions, and maintain accurate unit status records.

Requires a high school diploma, 40 WPM typing, and the ability to pass a background check and medical screening. Certification as an Emergency Medical Dispatcher is desirable, with 24‑hour shifts and a demanding