911 Fire & EMS Dispatcher — Calm, Multitask Pro

FailSafe Communications; Pleasant Hill (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Contra Costa County Fire Protection District is seeking a Fire District Dispatcher to handle 911 calls, screen callers using MPDS protocols, and dispatch fire apparatus to emergencies. You will provide pre-arrival instructions and keep accurate records of units and status.

The job requires calm under pressure, strong communication, multitasking, and willingness to work 24-hour shifts, weekends and holidays.

Qualifications

• High school diploma or GED is required.
• Must possess National Academy of Emergency Medical Dispatch certification within 3 months of employment.
• Two years of full-time experience operating 9-1-1 telephone, CAD and radio dispatch equipment.

Responsibilities

• Receive routine and emergency calls for Fire and Medical services.
• Process calls using MPDS (Medical Protocol Dispatch Systems).
• Provide pre-arrival instructions to callers (CPR, childbirth, choking).
• Transmit messages by operating telecommunications and computer equipment.
• Maintain accurate records of location and status of emergency response units.
• Maintain radio contact and enforce proper channel control with discipline and courtesy.
• Select emergency response units per policy and procedure.

Skills

Decision Making

Adaptability

Attention to Detail

Teamwork

Listening

Interpersonal Savvy

Handling Stress

Self-Management

Informing

Education

High School Diploma or GED

National Academy of Emergency Medical Dispatch Certification

Job description

Contra Costa County Fire Protection District is seeking a Fire District Dispatcher to handle 911 calls, screen callers using MPDS protocols, and dispatch fire apparatus to emergencies. You will provide pre-arrival instructions and keep accurate records of units and status.

The job requires calm under pressure, strong communication, multitasking, and willingness to work 24-hour shifts, weekends and holidays.