Emergency Communications Dispatcher - Flexible Shifts

City of Vallejo; Vallejo (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

The City of Vallejo is hiring for a full‑time Dispatcher position, responsible for handling emergency calls efficiently and accurately. This role involves operating dispatch equipment, monitoring communications, and coordinating with police and emergency units.

Candidates should have a High School Diploma or GED, with clerical experience preferred and skills in customer service and effective communication. The position offers various shifts and requires ability to work under stress.

Qualifications

• Clerical experience preferred.
• Basic knowledge of modern office procedures and correct English usage.
• Computer proficiency, including word processing and email.
• Typing speed of at least 35 words per minute.
• Strong interpersonal skills to handle upset citizens.
• Capacity to work various shifts and sit or stand for long periods.
• Valid California driver's license or ability to obtain one.

Responsibilities

• Receive, interpret, and respond to emergency calls using a dispatch system.
• Assign calls to police or emergency units, maintaining accurate logs.
• Operate dispatch equipment and monitor communications.
• Coordinate emergency calls with various agencies.
• Respond to public inquiries efficiently.

Skills

Customer service

Telephone answering techniques

Effective communication

Multi-tasking

Education

High School Diploma or GED

Tools

Computer-aided dispatch systems

Standard office equipment

Job description

The City of Vallejo is hiring for a full‑time Dispatcher position, responsible for handling emergency calls efficiently and accurately. This role involves operating dispatch equipment, monitoring communications, and coordinating with police and emergency units.

Candidates should have a High School Diploma or GED, with clerical experience preferred and skills in customer service and effective communication. The position offers various shifts and requires ability to work under stress.